Tesla

Makes electric cars, robotaxis and grid batteries

Inside Sales Advisor

Account ExecutiveConfirmed live in the last 24 hours

Full-timePrůhonice, CzechiaNo salary listedIn-person

About the Job

Requirements

A secondary-school diploma is required.
Experience in inside sales, sales support, or a similar role in a digital sales environment is required.
Confident communication in Czech and English is required to handle customers from international areas.
Experience with modern customer relationship management (CRM) tools and confidence in a digital work environment are required.

Responsibilities

Answer incoming customer inquiries across virtual channels, including calls, emails, SMS, chat, and virtual consultations, and de-escalate critical inquiries.
Guide customers in using Remote Test Drives and manage the test-drive fleet, including location opening hours, fleet downtime, and vehicle monitoring in case of accidents.
Review and process vehicle-order cancellations for the Czech market, including initiating refunds.
Review and assist with processing VAT-free orders and coordinate with internal teams and external customers to ensure vehicles are correctly sold for export.
Process incoming website inquiries, including test drives, callback requests, and trade-ins, and support local locations as needed.
Facilitate virtual test drives, organize the vehicle fleet for remote test drives, and coordinate handovers to the Inside Sales Team or local locations.
Handle administrative tasks related to vehicle orders, including cancellations and exports.
Work with the team to achieve individual and collective sales targets.

Category	Sales & Customer Support
Location	Pruhonice, Středočeský kraj
Requisition ID	277877
Type	Full-time

Job Description

In this role as Inside Sales Advisor you support customers and ensure a smooth sales process. As the first point of contact in our digital sales channels, you guarantee a first-class customer experience and share your expertise about Tesla products.You facilitate virtual test drives, organize the vehicle fleet for remote test drives, and coordinate handovers to the Inside Sales Team or local locations. You also handle administrative tasks related to vehicle orders, including cancellations and exports.You work in a dynamic team and provide support nationwide for vehicle inquiries. A structured working approach, strong communication skills, and teamwork are essential. Virtual communication via phone, chat, and email are part of your daily routine, as you work together with the team to achieve individual and collective sales targets.

Job Responsibilities

Customer Support: You quickly and specifically answer all incoming customer inquiries across all virtual channels (including calls, emails, SMS, chat, virtual consultations, etc.), and de-escalation of critical inquiries is an important concern for you. You guide customers in using Remote Test Drives and take care of the entire fleet management (e.g., location opening hours, adjusting fleet downtime, vehicle monitoring in case of accidents).
Implementation of Vehicle Order Cancellations: You review and process cancellations of vehicle orders for the Czech market. This also includes initiating refunds.
Support: You review and assist with the processing of VAT-free orders and work closely with internal teams and external customers to ensure that vehicles are correctly sold for export.
Request Management: You process all incoming customer inquiries through our website (test drives, callback requests, trade-ins) and support local locations as needed.

Job Requirements

Education: Diploma for Secondary School is a must
Professional Experience: You bring experience in Inside Sales, Sales Support, or a similar role in a digital sales environment and understand the challenges of working in a fast-paced setting.
Communication Skills: You are able to communicate confidently in both Czech and English to professionally handle customers from international areas
Organizational Skills: Your structured working methods and your ability to prioritize correctly make you a true organizational talent.
Proactive Approach: You take initiative and demonstrate strong problem-solving abilities and high service orientation. When difficulties arise, you go directly to the solution and are always ready to tackle new challenges.
Technical Skills: You have experience working with modern CRM tools and are confident in a digital work environment.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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