Operations Project Management Manager

The Project Manager in Operations will represent the service area in the development of new service tools, as well as new tools to support new products. This position will apply service design principles to ensure safety, maintainability, and service business goals are met. The role acts as a link with the PMO and service operations to successfully deploy the tool and collaborates with global technical leaders to ensure consistency in execution and service readiness for tools and products.

RESPONSIBILITIES: 

• Represent the North America team within the global business unit for requirements gathering and tool development. 
• Lead the rollout of Efficiency Tools like Connected CE, including user acceptance testing (UAT) in the field, deployment planning, and training. Work with Connected CE platform developers for knowledge transfer and development. 
• Support the development of North America electronic forms and test their compliance. 
• Assist in migrating electronic forms to the Connected CE platform. 
• Review and approve the UAT script and testing schedule, and provide feedback to the developers. 
• Serve as the interface with R&D Engineering and Product Management for preparing the service of the tools required by new products.
• Develop the operational and service diagnostic procedures required for the new tools.
• Gather feedback from field teams for future improvements to electronic forms.
• Look for new technology that brings efficiency and time savings through improved tools.
• Any other related activities assigned by the supervisor.

EDUCATION AND CERTIFICATIONS:

• Minimum of four years of technical studies at an accredited educational institution, or equivalent training and experience.

Minimum requirements:

• 3 or more years of field service experience.
• Experience with data center power equipment (essential).

Desired requirements:

• Experience with service tools (desirable).
• Experience in project management (preferred).
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to communicate and present material to executive management.
• Positive attitude and flexibility in a fast-changing environment.
• Attention to detail and self-motivation, with the ability to work without direct supervision.
• Proficiency with PCs, including all Microsoft Office products and web technologies.

REQUIRES BUSINESS TRAVEL:

• Minimum 25% national and international travel.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect.  Teamwork.  Inclusion.

OUR STRATEGIC PRIORITIES

•  High-Performance Culture• Customer Focus

•  Operational Excellence

•  Innovation

•  Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication 

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

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