Emergency Room Clinical Coordinator

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for serving as a clinical expert in the delivery and management of comprehensive patient care, utilizing research and evidence-based practice as necessary; for expertly caring for patients from multiple services/specialties, and for more complex diagnosis.

Job Description

*This is a late mid-shift (3p-3a) and/or night-shift position, requiring weekend availability, and OC availability.

*Must have ER RN experience.

Minimum Qualifications

Education: Graduate of an accredited School of Professional Nursing; Bachelors of Nursing preferred

Licenses/Certifications: 

• Current State of Texas license or temporary/compact license to practice professional nursing 
• Certified in Basic Life Support required
• Additional certifications may be required based on discipline and/or nursing unit requirements

Experience / Knowledge / Skills:

• Three (3) years nursing experience in area of specialty
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principal Accountabilities

• Plans, coordinates, and directs all activities between the interdisciplinary team to direct and facilitate departmental throughput in order to attain positive outcomes.
• Coordinates with ancillary departments such as lab, radiology, registration, and bed board to ensure proper turn-around times.
• Makes daily assignments for all personnel according to the applicable skills inventory and the age and needs of the patient/population served.
• Identifies and utilizes available resources to resolve problems; coordinates and collaborates with other clinical coordinators ensuring departmental staffing coverage.
• Acts as a liaison, to departmental staff, medical personnel, patients and family members; assist in any patient care concerns, issues and complaints; conducts daily leadership rounding on assigned unit.
• Utilizes critical thinking and sound clinical judgment and works autonomously to solve problems.
• Escalates issues or notifies nursing leader/supervisor of significant occurrences, intervention, or delays, as appropriate.
• Facilitates resolution to patient problems and concerns, ensuring appropriate service recovery.
• Acts as a mentor/coach to assigned staff and provides input into the annual performance review of those staff members.
• Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes.
• Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience.
• Adheres to all regulatory and Texas Board of Nursing standards.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; may serve as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.