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Nike

Designs and sells athletic shoes and apparel

Abteilungsleiter Coach

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeIngolstadt, GermanyIn-person

About the Job

Requirements

  • Experience delivering excellent customer service.
  • At least five years of retail experience.
  • At least two years of team-lead experience.
  • Very good spoken and written German and English.
  • Ability to organize work and set priorities.
  • Availability to work weekends and shifts.

Responsibilities

  • Use expertise in customer service and product knowledge to create a distinctive brand experience for shoppers.
  • Coordinate, coach, and motivate employees in the assigned department and foster a strong working atmosphere.
  • Support daily business management in the department to achieve sales goals, including digital services, visual merchandising, sales floor operations, and promotional campaigns.
  • Identify problems and develop solutions with the Senior Store Leadership Team.
  • Identify and improve areas based on customer feedback.
  • Ensure compliance with Nike standards and guidelines.
  • Represent Nike initiatives as a brand ambassador, including training the team.
  • For the Commercial role, lead the team in efficiently receiving merchandise, managing stock, and implementing visual presentation standards.
  • For the Commercial role, maintain smooth warehouse operations and ensure sufficient, presentable, brand-compliant merchandise on the sales floor.
  • For the Commercial role, work with Department Leads overseeing goods receipt and visual presentation, while taking responsibility for the store's overall flow of goods.
  • For the Commercial role, take responsibility for launching monthly initiatives.
  • For the Commercial role, use reporting tools to make commercial decisions.
  • For the Commercial role, maintain accurate inventory so products ordered through the app and website can be delivered.
  • For the Athlete Experience role, ensure the team is equipped to provide a high-quality Athlete Experience.
  • For the Athlete Experience role, motivate the team to participate in Nike Community Ambassador activities.
  • For the Athlete Experience role, work with the Senior Store Leadership Team and participate in hiring and onboarding new employees.
  • For the Athlete Experience role, take responsibility for store scheduling.
  • For the Athlete Experience role, work with the store team to implement and maintain a positive Nike culture.
  • For the Consumer Experience role, lead by example to deliver excellent sales-floor service and bring the Consumer Journey to life.
  • For the Consumer Experience role, provide resources so the team can develop knowledge of the Nike brand, consumer service, and digital services.
  • For the Consumer Experience role, complete specific training and share knowledge of Athlete Services.
  • For the Consumer Experience role, use data and analytics to gain insights and collaborate with the Senior Store Leadership Team on continuous improvement.

About the Company

Nike

Designs and sells athletic shoes and apparel

Nike designs and sells athletic footwear, apparel, equipment, and accessories for sports and everyday use. The group includes the Nike and Jordan brands and its owned subsidiary Converse, with products ranging from running shoes and basketball footwear to training clothing and casual sneakers. Most finished products are made by independent contract manufacturers, while Nike develops materials, cushioning systems, and product designs. It earns revenue by selling to wholesale customers and through its own stores and digital channels, with additional licensing arrangements for its brands. Nike began in 1964 as Blue Ribbon Sports and is headquartered near Beaverton, Oregon.

Company size
10,001+
Company stage
IPO
Headquarters
Beaverton, OR
Founded
1964

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