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SITA

SITA

Global travel IT solutions for airlines

Associate Field Engineer

Full-TimeUpdated on 9/19/2026Deadline 8/12/27
No salary listed
Junior
Associate's, Certification
Mumbai, Maharashtra, India
Hybrid

Up to two work-from-home days per week may be available, depending on the team; up to 30 days per year may be worked from another location.

About the job

Requirements
  • At least 1 year of experience in onsite support activities and repairs of PCs, printers, and airport services equipment.
  • Experience dealing directly with external customers while delivering against contractual service levels.
  • A minimum diploma- or certificate-level qualification in Computer Science, Electronic Engineering, or an equivalent in-country IT qualification.
  • Basic technical support or IT certifications, such as CompTIA IT Fundamentals or CompTIA A+.
  • An entry-level safety and compliance certification, such as OSHA 10-Hour Construction or General Industry Certification.
  • A general equipment or systems certification, such as CompTIA Network+, or equivalent foundational networking knowledge.
  • An ITIL Foundation Certificate.
Responsibilities
  • Install and configure equipment or systems at customer sites according to specifications.
  • Diagnose and resolve technical issues with equipment or systems in a timely manner.
  • Perform routine maintenance and repairs to ensure optimal equipment performance.
  • Provide customers with training on the proper use and maintenance of equipment.
  • Maintain accurate records of installations, service visits, and repairs.
  • Provide onsite technical support and address customer questions and concerns.
  • Adhere to safety protocols during installation, maintenance, and repair activities.
  • Stay updated on product knowledge and industry trends to enhance service quality.
  • Under instruction, oversee facility maintenance and ensure equipment, systems, and infrastructure are functioning properly.
  • Abide by facility safety regulations, building codes, and environmental laws.
  • Maintain an accurate inventory of facility-related equipment and assets.
  • Follow emergency preparedness and response plans, including fire drills, evacuation plans, and disaster recovery protocols.
  • Follow facility security measures, including surveillance and alarm systems, to protect assets and personnel.
  • Follow data governance policies defined by the Data Owner and ensure adherence to standards.
  • Monitor data quality, consistency, and compliance on an ongoing basis.
  • Refer relevant data queries to the subject matter expert for the applicable data area.
  • Maintain inventory of parts, tools, and equipment required for field service and support prediction of future inventory needs based on service demand and usage patterns.
  • Monitor inventory movement using inventory management systems to ensure accuracy.
  • Contribute to regular reports on inventory levels, stock movements, and usage trends.
Desired Qualifications
  • Experience working in the airport or airline industry.

About the company

SITA provides IT and communications solutions for the air transport industry, serving airlines and airports worldwide. Its products cover areas such as passenger check-in, flight operations messaging, baggage tracking, and airport-to-airline communications, all delivered through a global network of integrated software systems and services. The company connects airlines, airports, ground handlers, and other partners to enable smooth travel operations and better customer experiences. What sets SITA apart is its long history (nearly a century) and its deep, industry-wide reach; it focuses on interoperability and end-to-end integration across the entire air transport ecosystem, backed by partnerships and a shared infrastructure rather than standalone products. The company’s goal is to keep building connections that unite the fragmented aviation industry and to deliver better solutions that streamline operations and improve the travel experience for customers.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$400M

Headquarters

Geneva, Switzerland

Founded

1949

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Simplify's Take

What believers are saying

  • SriLankan Airlines awarded SITA a $4.01 million, five-year network contract starting October 2026.
  • Hamad International Airport launched Fast Pass in July 2026, expanding SITA's biometric footprint.
  • Border Flow Lane launched September 9, 2026, targeting faster border processing across 75 governments.

What critics are saying

  • San Francisco activists attack SITA biometric data sharing with DHS, risking airport backlash in 2026.
  • Border Flow Lane invites biometric privacy scrutiny, especially if governments reject pre-clearance workflows by 2027.
  • SriLankan Airlines awarded only one bid to SITA, signaling weak competitive pressure but procurement vulnerability.

What makes SITA unique

  • SITA supports 1,000+ airports, 19,600 aircraft, and 2,500 customers worldwide.
  • SITA powers 45-50% of industry data exchange, creating deep switching costs.
  • SITA runs biometric journeys across 700+ touchpoints at Hamad International Airport and Qatar Airways.

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Benefits

Remote Work Options

Flexible Work Hours

Wellness Program

Professional Development Budget

Training Programs

Growth & Insights and Company News

Headcount

6 month growth

8%

1 year growth

8%

2 year growth

8%
EconomyNext
Sep 15th, 2026
SITA Switzerland wins $4.01mn global network contract for SriLankan Airlines.

SITA Switzerland wins $4.01mn global network contract for SriLankan Airlines. Tuesday September 15, 2026 3:21 pm ECONOMYNEXT - Sri Lanka will award a 4.01 million US dollar 5-year contract to SITA Switzerland SARL to provide global network infrastructure services for SriLankan Airlines, minister Nalinda Jayatissa said. "A global network infrastructure platform is essential to connect critical aviation services, including passenger processing systems, departure control, ticketing and seat reservations, cargo management, and airport operations systems," Jayatissa said. Following the expiration of the previous service agreement, the government called for international competitive bids to select a new provider. Only one bid was received. SITA Switzerland SARL will provide global network infrastructure services to Sri Lankan Airlines for a 5-year period running from October 1, 2026, to September 30, 2031. (Colombo/Sep14/2026)

EPR Network LLC
Sep 9th, 2026
SITA launches Border Flow Lane to shift airport border checks beyond the checkpoint.

SITA launches Border Flow Lane to shift airport border checks beyond the checkpoint. The opt-in biometric system is designed to pre-clear more than 75% of travelers before departure and deliver border clearance up to eight times faster than traditional eGates. SITA's Border Flow Lane is designed to let pre-cleared travelers move through immigration without stopping at a gate, kiosk or officer checkpoint. KEY TAKEAWAYS * SITA Border Flow Lane moves routine border checks earlier in the journey so pre-cleared travelers can pass through immigration with fewer stops. * SITA says more than 75% of travelers can be cleared before departure under the new operating model. * The company says Border Flow Lane can deliver border clearance up to eight times faster than traditional border control eGates. * Travelers choose whether to enroll and use authorized biometric data, while border agencies retain control over identity verification and final border decisions. (NEWS) LONDON, United Kingdom, 2026-Sep-09 - /Travel PR News/ - For many international travelers, the most visible part of border control is still a physical stop: a passport presented to an officer, a kiosk scan or a pause at an automated gate. SITA is now trying to move much of that decision-making upstream, launching SITA Border Flow Lane as a walk-through border processing model built around advance traveler data, identity verification and biometrics. The new system is designed so that eligible travelers can be checked before departure and then verified again on arrival while moving through the immigration hall, rather than stopping at a conventional eGate, kiosk or officer checkpoint. SITA says the approach can make border clearance up to eight times faster than traditional border control eGates, with more than 75% of travelers potentially cleared before they depart. Border control becomes an exception-based process. The central change is not the removal of border checks, but a shift in when routine decisions are made. Passenger information, identity data and journey intelligence can already be assessed before a flight arrives, allowing authorities to separate straightforward cases from those that need closer scrutiny earlier in the process. That changes the role of the immigration hall. Instead of every traveler stopping by default, pre-cleared passengers can continue moving while officers concentrate on exceptions and cases requiring additional examination. Border authorities retain the ability to stop any traveler at any point, and SITA says governments continue to control identity verification and the final decision on admission. Pedro Alves, SITA's Senior Vice President of Borders, said the opportunity is to make better decisions before travelers arrive. His argument is primarily operational: passenger demand can rise faster than airports can expand terminals or immigration halls, so processing more people through existing space becomes an alternative form of capacity growth. More capacity from the immigration hall already in place. That capacity question is one of the most practical implications of Border Flow Lane. Every passenger who does not need to stop at a fixed checkpoint reduces pressure on the physical processing area, potentially allowing airports and border agencies to handle higher volumes without adding the same number of gates, kiosks or inspection positions. The launch also extends a broader shift already visible in SITA's Border Flow portfolio, which links border management, automated processing and officer workflows around shared data and decision rules. SITA currently says its border technology supports more than 2.2 billion passenger journeys each year, includes more than 5,000 biometric touchpoints at major hubs and is used by more than 75 governments. Border Flow Lane takes that connected model further by treating the physical checkpoint as something that not every traveler needs to encounter in the same way. In practice, the value of the system will depend not only on processing speed but also on how effectively border agencies integrate advance passenger information, risk assessment and identity checks into their own legal and operational frameworks. Biometric convenience remains tied to traveler choice and government control. SITA is positioning the product as an opt-in experience. Travelers choose to enroll and use authorized biometric data, while government agencies retain control over the identity checks and border decisions made through the system. That distinction matters because faster processing does not remove the underlying security and compliance functions; it changes how and where they are carried out. For travelers who are cleared in advance, the practical effect is intended to be straightforward: fewer document presentations, fewer interruptions and less time standing in a processing lane. For border officers, the goal is a smaller share of routine interactions and more time focused on travelers who genuinely require attention. If adopted at scale, Border Flow Lane would mark a further move away from the idea that border control must always be represented by a visible barrier. The checkpoint remains available when needed, but for a growing share of trusted travelers, the border decision could increasingly happen before the traveler reaches it.

Radical Compliance
Aug 28th, 2026
Compliance Jobs Report: aug. 28.

Compliance Jobs Report: aug. 28. The Compliance Jobs Report is back, after another vacation last week! This week Radical Compliance has a personnel shakeup at Nordea; new hires at Pacific Life, Wellsky, BNY, and more; exits at Wendy's and Molson Coors; and two intriguing moves at the Justice Department. Numerous promotions to note; job leads are in pharma, gambling, and beer; and Meme of the Week goes out to Dolly Parton. Radical Compliance gather the Jobs Report news items from LinkedIn, press releases, and wherever else Radical Compliance can find tips - and thank you to everyone who sends them in, you make the Jobs Report possible! If you have any gossip to share (even confidentially) email me at [email protected] or find me on LinkedIn. Compliance Jobs. This week Radical Compliance begin in Finland, where Nordea Bank has announced plans to merge its compliance and risk teams into one unit. Mark Kandborg, an 18-year veteran of the bank and chief risk officer since 2022, will keep that title and assume leadership of the integrated team. Nahale Ståhl Hallengren, currently head of group financial crime compliance, will move up to chief compliance officer at the start of next year and report to Kandborg. Jamie Graham, Nordea's chief compliance officer since 2021, decided to leave the bank (and the Nordic region) for personal reasons but will continue as a senior adviser until spring 2027. Pacific Life has hired Tom Oldham as chief compliance and ethics officer. Oldham joins PacLife after 14 years at Mutual of Omaha, where he most recently had been chief compliance, ethics, and privacy officer since 2023. Melissa Clawson is leaving Wendy's, where she has been chief audit executive since 2017. No word on what Clawson is doing next, but she did tell everyone to "stay tuned for where I land and begin my next adventure," which of course Radical Compliance will do. UPMC, the hospital system affiliated with the University of Pittsburgh, has hired Rick Blair as vice president of compliance, effective next week. Blair joins UPMC from Blue Shield of California, where he had been senior director of ethics and compliance since last year. Cryptocurrency platform Binance has hired two compliance executives from Crypto.com to strengthen its compliance program. Antonio Alvarez will serve as deputy chief compliance officer, reporting to Noah Perlman; Alvarez had previously been chief compliance officer at Crypto since 2020. Duncan DeVille will join as global head of financial crimes compliance, a title he also held at Crypto. Shari Singleton has been hired as director of compliance at Children's Health, a large pediatric hospital system based in Dallas. Singleton comes to Children's after seven years at Parkland Health, where she had most recently been director of compliance investigations. The World Bank has hired Yuko Keicho as auditor general. Keicho previously worked at the Asia Development Bank for five years, where she was also auditor general; and she serves on the standards committee for the Institute of Internal Auditors. Swiss IT services firm SITA has hired Adam Rommel as group head of compliance, trade, and ethics. (A rather telling sign of the economic times that trade is now grouped with ethics and compliance!) Rommel had previously been working at TD Synnex for five years, most recently as director of ethics and compliance for the EMEA region. Leah Ramos has left STO Building Group, a privately owned collection of construction firms based in New York City, where she had been chief ethics and compliance officer since the start of 2026. Ramos had been with the firm in other compliance and audit roles since 2017. No word on what she might do next. Spectrum, a subsidiary of Charter Communications, has hired Amber Nash Hall as vice president of compliance. Hall comes to Spectrum from Cox Enterprises, where she had been chief compliance and privacy officer since 2024. Justin Alfano has joined BNY as global head of enforcement and investigations. Alfano previously worked at Deutsche Bank for 11 years, most recently as global head of investigations. Healthcare technology firm Wellsky has hired Shannon Jones as senior compliance manager. Jones joins WellSky after two years at Elevance Health, where she had been a senior program manager (of compliance, one presumes). American Express just tapped Laura Catterick as chief risk officer for the United Kingdom. Catterick comes to Amex from U.K. Finance, a financial services firm in London, where she had been director of resilience and cyber. Melissa Lempa is leaving her job as director of ethics and compliance at Molson Coors after six years there. Lempa hasn't said where she's going next, but she did encourage others to apply for her old job; the role is listed in its Open Req Orders section below. American Physiatry, a healthcare firm in New Jersey, has hired Brian Colonna as chief compliance officer. Colonna comes to the physical rehab firm from PACS, a medical staffing business, where he had been associate chief compliance officer. Susan Hardel just turned up at Kikoff, a payments firm based in San Francisco, where she is head of compliance. Hardel was last seen at Chime, another payments firm, where she had been senior director of business controls until earlier this year. In Boston, Kamy Niroomand has been hired at GE Appliances as senior director of compliance and integrity. He comes to the company from Inari, a biotech research firm in Beantown, where he had been head of compliance, privacy, and security. And personnel news from the venture capital world! Jerry Sanchez has left his job at VC firm New Enterprise Associates, where he had been chief compliance officer since 2022, to join K5 Global as chief compliance officer and senior counsel. Moving up the ladder. Sebastiaan Biesheuvel has a new role at Dutch chipmaking giant ASML, moving from chief ethics officer and head of business integrity for AI to head of ethics and business integrity for Asia. Law firm Arent Fox has promoted Joanna Matuszkiewicz from senior paralegal for export and customs compliance to director of compliance and regulatory audit. Radical Compliance has a few promotions at Johnson & Johnson to note this week: * Paul Csuha from senior trade compliance analyst to trade compliance operations lead; * Angelo Silva from senior manager of third-party risk management to director of the same; * Nancy Sobeh, from EMEA healthcare compliance manager to global healthcare compliance assurance manager. TD Bank has moved Lamedra Brooks from vice president for default management in the bank's mortgage division to vice president for controls in TD's shared services division. Regulatory stuff. Two moves to note this week in regulator world! First, the U.S. Justice Department has tapped Marnee Rand to be chief of the Corporate Enforcement and Compliance Unit within the Criminal Division. This means Rand is the one in charge of assessing corporate compliance programs during corporate criminal investigations, although her unit and the whole White Collar Enforcement section have been marginalized by the Justice Department's new Fraud Enforcement Division. Rand is a veteran prosecutor within the department and had previously been acting chief of the Fraud Enforcement Division's corporate enforcement section. Second, Patrick Gushue has left his job at the Justice Department, where he had been acting director of the department's whistleblower rewards program, to take a new gig as an enforcement attorney at the Office of the Comptroller of the Currency. Not sure who is therefore running the whistleblower rewards program now; if you happen to know, feel free to leak it to me at [email protected]. Vendors & service providers. Scott Moritz, a long-time financial crimes and forensics investigator who has run his own White Collar Forensics firm since 2022, has merged his firm into EisnerAmper, where he will now be a managing director. Moritz worked at FTI Consulting and Protiviti earlier in his career. Evan Sopenoff has left his job at Citibank, where he had been senior vice president of regulatory engagement for digital assets; to join Deloitte, where he is a manager in the firm's digital assets practice. Open Req Orders. Eli Lilly is looking for a senior director of global ethics and compliance. Job is based in Indianapolis, with a salary range listed at $154,000 to $226,000. Molson Coors is hiring a director of ethics and compliance. Job is based in Milwaukee, Wisc., with a salary range listed at $149,000 to $196,000, plus bonus, stock options, and $23,000 "average spent on benefits per employee," which is appreciated but also a reminder of how painfully expensive healthcare costs are in the United States. Atlantis, the casino and resort in the Bahamas, is looking for a director of internal audit. Job is based on Paradise Island in the Bahamas, a place that lives up to its name; but salary range is undisclosed. Compliance Meme of the Week. That's all for this week's report. As always, if you have a tip or want to brag about your new job, promotion, career milestone, or anything else, email me at [email protected] or find me on LinkedIn. I'm always happy to give credit to the many hard-working people here in its corner of the business universe.

Biometric Update
Aug 27th, 2026
San Francisco activists object to SITA's required biometric data-sharing with DHS.

San Francisco activists object to SITA's required biometric data-sharing with DHS. Aug 27, 2026, 1:14 pm EDT Chris Burt Federal aviation management rules and regional objections to federal policy have set up a clash between privacy and immigration advocates in San Francisco and airport officials over the sharing of facial recognition data. Face biometrics collected at FacePods supplied by SITA is shared with the U.S. Department of Homeland Security - the department responsible for aviation security. At an Airport Commission meeting this week, activists said San Francisco's status as a "sanctuary city" means local officials must prevent data sharing with DHS to the maximum extent possible. Area publication Mission Local reports that part of the issue is how few American realize that when they purchase a domestic air travel ticket, the information is by rule sent to the Transportation Security Administration, Customs and Border Protection and now Immigration and Customs Enforcement San Francisco International Airport contracted SITA to provide biometric security checks in 2024, and extended the contract by three years at a price of $9.8 million in June, according to the San Francisco Public Press. United also launched SITA's Smart Path to allow passengers to use their face biometrics at SFO back in 2021. Local activists including representatives of the Identity Project say records obtained through a public records request revealed the data sharing arrangement for the SITA devices operating at terminal 1 and 2 and International Terminal B. Hasbrouck departure gates. They have asked for airport authorities to restrict ICE's access to certain areas of the airport and post clearer signage warning travellers about the extent of data sharing. But as SITA explains in an article published to its website last year, Advance Passenger Information (API) and Passenger Name Record (PNR) data is submitted to the government by the airlines as a legal condition of air travel. Technology providers like SITA collect this information. The post outlines the reasons why this requirements exists, from fast clearance for low-risk passengers to generating real-time alerts for law enforcement if high-risk criminal suspects or convicts attempt to travel. "Would you trust your national security to a patchwork of disconnected systems?" SITA asks. "Or would you rather enable every stakeholder - immigration, customs, law enforcement, aviation, intelligence - to see the same, accurate data in real time, and act on it fast?" Airport officials explained to the activists that they have no option to cease the data-sharing. Information shared with CBP can trigger alerts to ICE, which have led to warrantless arrests at the airport. Footage of the violent arrest of a Ukrainian woman at the airport by ICE in late-July went viral online. Article topics. Latest biometrics news. Aug 27, 2026, 4:02 pm EDT A new five-year federal contract valued at up to $5.1 million will see Colorado biometrics provider ROC deploy its automated... Aug 27, 2026, 3:54 pm EDT An Australian Senate Committee has endorsed amendments to the country's social media minimum age law to give the eSafety Commissioner... Aug 27, 2026, 3:26 pm EDT The U.S. government is preparing to make Login.gov the primary authentication service for most federal digital services, significantly expanding its... Aug 27, 2026, 1:20 pm EDT Meta's landmark settlement this week offers the age assurance sector what it has long desired: established accuracy minimums for age... Aug 27, 2026, 1:15 pm EDT Singapore's prime minister has signaled his government's willingness to put restraints on social media platforms, to control its use among... Aug 27, 2026, 1:13 pm EDT Digital identity is deepening ties between Vietnam and Singapore. The leading digital identity system in Southeast Asia and one of...

Aviation Business
Aug 24th, 2026
Aviation Africa 2026 to put Africa's airport infrastructure in focus.

Aviation Africa 2026 to put Africa's airport infrastructure in focus. African airport infrastructure takes centre stage at Aviation Africa 2026 as industry leaders examine funding, technology, capacity and regulation Africa's airport infrastructure will come under scrutiny at Aviation Africa 2026 as industry leaders examine whether the continent's runways, terminals, ground operations and airspace can keep pace with expected aviation growth. An infrastructure session at the Aviation Africa Summit and Exhibition on Thursday, September 10 will bring together representatives from across the airport ecosystem, including ICAO, Kenya Airports Authority, Dakar Airport, Swissport Kenya, SITA and Washington Metropolitan Airports Authority. The session will focus on how African airports can fund, develop and operate the infrastructure needed to support the continent's expanding aviation sector. Funding and regulation. One of the central issues will be financing. The airports panel will examine who should pay for next-generation airport infrastructure and whether public-private partnerships can provide a sustainable model for investment across Africa. It will also consider the changing role of airports, including when they should be viewed primarily as national infrastructure and when commercial considerations should play a greater role in their development and operation. Regulation is another major challenge. Fragmented rules and approval processes can complicate infrastructure projects, while airport operators face pressure to set charges that recover significant investment without making airports too expensive for airlines and passengers. The discussion will also examine where African airports are already making progress and whether some markets can use new investment to leapfrog established aviation hubs rather than simply replicate existing infrastructure models. Technology and efficiency. Technology will form another part of the discussion, with speakers expected to examine whether African airports can use artificial intelligence, automation and data more effectively to increase capacity without relying entirely on new physical infrastructure. Better use of operational data could help airports identify bottlenecks earlier and improve the movement of aircraft, passengers and cargo through existing facilities. The session will also look beyond terminals and runways to the wider airport operating environment. Apron efficiency and aircraft turnaround times can have a direct impact on airport capacity, while ground handling companies continue to face challenges around recruiting and retaining skilled workers. Leadership and infrastructure. Airspace management will also be examined, with greater coordination and more efficient use of available airspace potentially helping airports and airlines increase capacity without major new construction. The discussion comes as several African markets develop larger international aviation hubs. Ethiopia, Rwanda, Nairobi, Morocco and South Africa are among the markets investing in infrastructure and connectivity as they seek to strengthen their positions in global aviation. Those developments also raise questions about how African airports can improve connectivity between markets across the continent while competing for international airlines, passengers and cargo. The infrastructure session will ultimately look towards the longer-term development of African aviation, including what airports will need to look like by 2035 and beyond. With passenger and cargo demand expected to drive further investment, the challenge for African airports will be to combine physical expansion with better technology, more efficient operations, stronger regulation and improved connectivity.