Implementation Manager - Managed IM

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

In Managed Implementation, you’ll lead complex, high-impact implementations for larger customers with sophisticated operating models and broader stakeholder groups. This team supports customers that require a deeply tailored implementation approach, strong project governance, and close partnership across Sales, Account Management, Technical Account Management, Product, Engineering, and product specialists. You’ll help customers navigate complex requirements, drive alignment across executive and functional stakeholders, and ensure Rippling is implemented in a way that supports long-term adoption, scale, and customer success. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience! 

What you will do

• Become the trusted technical and strategic advisor for enterprise customers implementing Rippling's Global all-in-one Employee Management Platform. You'll be the primary point of escalation for complex deployments and strategic decisions.
• Lead enterprise-scale implementations end-to-end—owning customer timelines, managing executive steering committees, and ensuring successful adoption across complex organizational structures.
• Facilitate monthly steering committee sessions with C-level stakeholders, presenting progress, managing scope changes, and keeping leadership aligned on strategic outcomes.
• Conduct deep discovery and scoping sessions with customers—mapping business processes, identifying integration requirements, and translating complex needs into implementation strategies.
• Manage multi-stakeholder alignment across IT, Finance, HR, Payroll, and Operations teams—navigating conflicting priorities and securing buy-in at all levels.
• Own project management for multiple concurrent enterprise deployments—managing timelines, budgets, resource allocation, and ensuring nothing slips.
• Be a domain expert on HR, Payroll, and Accounting best practices—guiding customers through complex transformations and change management.
• Work cross-functionally with Customer Experience, Sales, and R&D to solve enterprise blockers and feed insights back into product development.
  
  

What you will need

• 5+ years managing enterprise implementations in HR, Payroll, Accounting, or adjacent platforms—not SMB/mid-market.
• Proven track record leading 6-figure+ deployments with executive stakeholder management and steering committee experience.
• Expert project management skills: managing complex timelines, budgets, resource constraints, and multiple concurrent enterprise projects.
• Deep experience conducting discovery, scoping, and requirements-gathering sessions with C-suite and department heads.
• Demonstrated ability to navigate and align competing priorities across 5+ internal and external stakeholders simultaneously.
• Strong change management mindset—you understand that enterprise implementations are 60% change and 40% technical.
• Relentless problem-solver: You dig into root causes, ask the hard questions, and don't accept surface-level answers.
• Autonomous and strategic thinker: You can identify blockers before they become problems and escalate appropriately.

Bonus

• • Prior experience with HR platforms, Payroll platforms, or complex SaaS transformations.
  • Background in Enterprise Account Management or Solutions Consulting.
  • Proficiency in JIRA, SFDC, G Suite, and enterprise project management tools.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Rippling employees work on a Hybrid Office Model - 3 days per week in our Dublin office. 

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