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First Mile

Waste management and recycling services provider

Key Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeNewark-on-Trent, Newark, UK£40k - £42k

About the Job

Requirements

  • Extensive experience working within the waste industry.
  • A proven track record of successfully operating, retaining, and growing existing accounts.
  • Extensive experience in customer service or account management teams.
  • Strong written and oral communication, interpersonal, and presentation skills.
  • The ability to think innovatively to improve processes and achieve results.
  • The ability to improve service delivery and value, and to develop skills and knowledge continuously.
  • Strong numerical skills.
  • The ability to manage multiple relationships simultaneously.
  • The ability to prioritize tasks and manage time and workload efficiently.
  • Effective problem-solving skills.
  • Knowledge of the waste industry, including closed-loop solutions, circular economy, sustainability, resource management, and waste management regulation, laws, and best practice.
  • Maths and English at GCSE level or equivalent.
  • A further or higher education qualification.
  • A full driving licence.
  • Willingness to travel and work away from home on a weekly basis.

Responsibilities

  • Ensure smooth service transitions when entering and exiting customer contracts.
  • Maintain strong customer relationships and retain and grow existing accounts through proactive account management.
  • Meet and exceed company margin and revenue targets through business development and value engineering of existing accounts.
  • Continually seek to improve and innovate brokered waste and resource service delivery and provide customer value.
  • Complete and maintain an Account Development Plan for each account.
  • Understand and ensure compliance with customer contract and service-level agreement terms.
  • Ensure service delivery meets or exceeds customer standards and expectations.
  • Meet with customers regularly to review and continually improve service.
  • Conduct regular waste audits to improve brokered waste and resource services.
  • Produce customer and internal reports as required.
  • Own the strategy for retaining and growing each account.
  • Identify and communicate risks, threats, and solutions promptly.
  • Update the company customer relationship management system with business development activity.
  • Ensure contract documents are retrievable, signed, and current.
  • Maintain up-to-date knowledge of matters affecting each customer and their waste arisings.
  • Ensure the company participates and contributes to customer waste initiatives as agreed.
  • Monitor and manage key performance indicators, identifying actions to maintain or improve performance.
  • Evaluate internal and external customer feedback to optimize project delivery and support continuous communication.
  • Identify client needs and develop innovative or creative project solutions using available expertise, operational capabilities, and technologies.
  • Maintain awareness of competitor activity and provide feedback to the company.
  • Identify opportunities to cross-sell and upsell waste and resource management solutions.
  • Maintain knowledge of current waste and resource management law and best practice.
  • Provide accurate and timely information to the business.
  • Contribute to the timely preparation of financial forecasts and budgets.
  • Assist with preparing tenders for potential and existing customers and support timely submissions in accordance with the agreed tender process.
  • Represent the company at external events, conferences, and meetings.
  • Carry out customer meetings and site waste audits, anticipated on a weekly basis.
  • Perform other reasonable duties connected with the effective and efficient management of accounts to ensure service levels, retention, and account growth.

About the Company

First Mile

Waste management and recycling services provider

First Mile is a London-based waste management company that handles recycling and waste collections for businesses, aiming to keep waste out of landfills. It serves over 27,000 businesses and offers services such as secure shredding, energy recovery, and 24/7 support, plus a range of recycling services. Its products work by providing comprehensive waste management solutions: regular waste collection, on-site or off-site recycling processing, and additional services like the Recyclie app to encourage good recycling habits in the workplace. A key differentiator is its emphasis on zero landfill waste and an ultra-green fleet, along with Service Extras that enhance recycling efforts. This combination helps customers recycle as much as possible and reduce environmental impact. The company’s goal is to make workplace recycling second nature and contribute to a brighter, greener future for London.

Company size
51-200
Company stage
Debt Financing
Total funding
$5.3M
Headquarters
London, United Kingdom
Founded
2004

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