Trust Officer

The Trust Officer administers an assigned portfolio of trust accounts for Cetera Trust Company and provides responsive, personalized service to clients, beneficiaries, financial advisors, and other interested parties. This role partners with trust administration, operations, compliance, tax, new business, attorneys, investment advisors, and other service providers to ensure accounts are administered in accordance with governing documents, company policies, fiduciary standards, and applicable laws and regulations. The Trust Officer also develops strong working relationships with financial professionals who partner with Cetera Trust Company to serve mutual clients. Success is measured by accurate and efficient trust administration, exceptional client service, strong advisor relationships, and the ability to help clients understand the value of the trust relationship and Cetera Trust Company's services.

Candidates must be located in MA or NH states. 

Key Duties & Responsibilities

• Develop and maintain professional relationships with clients, beneficiaries, and financial advisors to support a responsive, personalized service experience.
• Administer assigned trust accounts in accordance with governing documents, fiduciary principles, company policies, and applicable state and federal laws.
• Process and review trust distributions, account activity, annual reviews, and other trust administration matters for accuracy and timely completion.
• Support the onboarding of new trust accounts by gathering documentation, conducting account reviews, and coordinating account setup.
• Assist with new business opportunities by reviewing account information and participating in prospective client and financial advisor meetings as needed.
• Partner with trust administration, operations, compliance, tax, and new business teams to provide a seamless client experience.
• Monitor account activity to identify potential issues, determine when additional review is needed, and escalate concerns appropriately.
• Coordinate with tax professionals, investment advisors, attorneys, and other service providers involved in trust administration.
• Maintain complete and accurate account records and documentation in accordance with company policies and regulatory requirements.

Experience & Qualifications

Required Education: Bachelor’s degree

Required Experience: 

• 3-6 years of relevant experience in trust administration, estate administration, wealth management, private banking, or a related fiduciary role

• Demonstrated understanding of fiduciary account administration and applicable trust operations. 

• Ability to independently administer routine trust relationships while seeking guidance on more complex matters.

Preferred Experience: 

• Certified Trust and Fiduciary Advisor (CTFA) designation

OR equivalent combination of experience and education in lieu of above.

Working knowledge of trust administration principles, fiduciary responsibilities, trust structures, common fiduciary administration issues, and applicable laws and regulations; demonstrated understanding of fiduciary account administration and trust operations; ability to independently administer routine trust relationships and seek guidance on complex matters; strong organization, attention to detail, analytical judgment, problem solving, and client service; ability to identify and escalate risk; proficiency with Microsoft Excel, Word, Outlook, and SharePoint; and familiarity with trust accounting and reporting systems such as SEI SWP, SAP Business Objects, or similar platforms.

Other Requirements

• This role is eligible for 100% remote work; proximity to an office is preferred.
• Travel: Up to 5%.

Compensation: 

The base salary range for this role in New Hampshire is $110,000- $145,000, plus a competitive performance-based bonus. Base salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Salary range may also differ significantly due to geography and cost of labor considerations.