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YOUMMDAY

Multilingual freelance customer service platform

Recruiting Partner

Full-TimeUpdated
No salary listed
Mid, Senior
Munich, Germany
HybridFlexible hybrid work from a Munich office; up to 2 weeks of workation anywhere in the EU per year for EU passport holders only.
People & HRGeneralist Recruiting

About the job

Requirements
  • Several years of successful full-cycle recruiting experience in a demanding hiring environment, including independently managing processes and consistently closing roles.
  • Ability to assess candidate profiles with nuance and conduct structured, competency-based interviews.
  • Ability to work independently and reliably, make clear decisions, and constructively challenge stakeholders while keeping shared goals in focus.
  • Fluent German and English communication, tailored clearly to the audience.
Responsibilities
  • Independently own hiring processes across departments and locations, from briefing and channel strategy through screening, interviews, and offer close; use active sourcing selectively where it has the greatest impact.
  • Advise hiring managers, including at C-level and VP-level; translate business needs into precise role profiles and constructively challenge expectations.
  • Use structured interviews to provide well-founded recommendations on candidates' professional and personal fit.
  • Keep the candidate pipeline and applicant tracking system up to date, create an engaging candidate journey, and use relevant metrics to provide transparency across recruiting processes.
  • Contribute ideas to improve selection processes, data foundations, and recruiting tools.
  • Represent the company brand on LinkedIn and help develop employer branding as that responsibility grows.
Desired Qualifications
  • Previous employer branding experience is a plus but is not required.

About the company

yoummday provides a platform that connects businesses with a global network of freelance customer service and sales agents to outsource CX. The platform combines multilingual human agents with AI components to handle tasks from automated responses to complex inquiries, and is building its own virtual agents. Clients access talent across languages and regions without establishing physical call centers, gaining cost savings compared with traditional BPO. By blending freelance remote agents with AI and a multilingual pool, yoummday aims to deliver scalable, high-quality customer experience management for enterprises through a hybrid human–AI approach.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$33M

Headquarters

Munich, Germany

Founded

2017

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Benefits

  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Hybrid Work Options
  • Paid Vacation
  • 401(k) Retirement Plan

Company News

EU-Startups
Jul 27th, 2022
Munich-Based Yoummday Acquires Icon Communications Centres To Expand Its Reach

Munich-based startup Yoummday has today announced the acquisition of ICON Communications Centres, a central-European company providing outsourced customer operations. The acquisition reflects Yoummday’s position as an emerging market leader in Europe for its work-at-home OS for customer experience staff. Fresh on the heels of a €30 million raise in February this year, Yoummday has just made its first M&A deal, acquiring Prague-based ICON Communications. It’s part of the startup’s strategy to increase its range and multilingual capability, and, enables it to connect more customer talent to the digital platform. Yoummday has acquired the central European company from ESPIRA Investments s.r.o. (ESPIRA) and ICON’s executive management team as it continues to shake up the traditional BPO and contact centre models

Tech.eu
Feb 10th, 2022
Munich startup scoops €30 million to do away with cubicle offices and fixed working hours

Munich-based all-in-one solution for customer experience yoummday has raised €30 million funding to bring new work models into the world of customer services.