Lobby Representative

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lobby Representative, you’re not just ensuring a positive first impression and seamless lobby experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and offer directions, local recommendations, and general information as needed to enhance the guest experience
• Provide exceptional service: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Maintain relevant knowledge: Stay up to date on hotel services, outlet hours, local attractions, transportation options, and event details
• Assist with guest errands: Retrieve and deliver packages, laundry, event tickets, and other items as requested
• Maintain an inviting space: Keep the lobby clean, organized, and welcoming