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Concentrix

Global BPO offering customer engagement services

Risk & Compliance

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • Requires 2–3 years of experience in a customer due diligence (KYC, AML, and credit) environment.
  • Requires 1+ years of experience in a payments or technology-driven organization.
  • Requires experience in a merchant acquiring organization.
  • Requires planning and organizational skills.
  • Requires influencing and negotiation skills.
  • Requires communication and presentation skills.
  • Requires commercial awareness and industry knowledge.
  • Requires results-driven work and the ability to work under pressure.
  • Requires intermediate knowledge of Office products, including PowerPoint and Excel.
  • Requires a multicultural and flexible mindset, with the ability to multitask and work in an international environment.

Responsibilities

  • Perform Initial, Enhanced, and Ongoing Customer Due Diligence activities.
  • Perform credit and fraud checks on new merchants to prevent financial loss.
  • Ensure client documentation is complete and correct in accordance with AML/CTF regulations.
  • Assign an appropriate compliance risk and credit risk level to every merchant.
  • Handle daily operations in accordance with organizational policies and procedures within the agreed service-level agreement.
  • Collaborate with the Sales organization to optimize the end-to-end customer onboarding process while managing risk within acceptable levels.
  • Identify, investigate, assess, and report AML/CTF compliance matters in accordance with the AML/CTF program and the Merchant Underwriting Policy.
  • Handle risk alerts for new and existing merchants.
  • Support the Risk Manager in creating and maintaining risk systems, processes, and procedural documentation.
  • Support the Risk Manager in continuously reviewing and optimizing risk systems, processes, and procedures.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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