Massage Therapist

OVERVIEW/BASIC FUNCTION: 

Provide all massage, hydrotherapy and body therapy services offered by the Spa at Rosewood Hotel Georgia. Always cultivating and maintaining a professional attitude.

RESPONSIBILITIES: 

To be performed under the suitable job title and role classification as required by all governing licenses and registrations.

• Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.

• Keep up to date with current techniques and modalities related to their field of work.

• Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed on to co-workers.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.

• Speak with others using clear and professional language.

• Always maintain positive guest relations.

• Resolve guest complaints, ensuring guest satisfaction.

• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.

• Be familiar with all hotel/spa packages, promotions, prices, and rates.

• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to Assistant Spa Manager.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Maintain a clean and professional personal appearance and uniform, following Rosewood Standards.

• Perform opening procedures following cleanliness and sanitization protocols.

• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).

• Maintain inventory of products and supplies.

• Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols.

• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

• Verify medical releases from guests with applicable medical conditions.

• Follow proper draping procedures.

• Sanitize implements, tools and working areas after each treatment.

• Sell/promote merchandise.

• Complete required post- treatment documents.

• Follow dirty linen procedures and room set up.

• Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.

• Handle emergency procedures and report any accidents to your manager and security.

• Perform room closing procedures.

• Fill out necessary reports as required.

• Follow established standard spa treatment SOP’s.

• Perform all other duties as required.

QUALIFICATIONS: 

• Experience: Minimum 1 year of experience as Registered Massage Therapist in Luxury Properties.

• Education: High school diploma. Diploma or degree in a related field. Graduates from an accredited school of massage and be registered with the College of Registered Massage Therapists of British Columbia. CPR certification obtained.

• General/Technical Skills: Ability to:

▪ Perform job functions with attention to detail, speed, and accuracy.

▪ Provide massage services to guests using props and/or products.

▪ Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.

▪ Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.

▪ Prioritize, organize, and follow up.

▪ Be a clear thinker, remaining calm and resolving problems using good judgment.

▪ Follow directions thoroughly.

▪ Understand guest’s service needs.

▪ Work cohesively with co-workers as part of a team.

▪ Work with minimal supervision.

▪ Maintain confidentiality of guest information and pertinent hotel data.

▪ Knowledge of Book 4Time is an asset.

• Language: Required to speak, read, and write English. Additional language is an asset.

• Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work

periods, and satisfactorily communicate with guests and co-workers to their understanding.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.