Full-Time
Team Leader
Posted on 5/9/2026
TaskUs
10,001+ employees
BPO providing end-to-end customer experience management
No salary listed
Chandigarh, India
In Person
 Customer Experience & Support (1) |
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- at least one (1) year of relevant Team Leader experience managing at least 10 or more teammates while working in a customer support role within an outsourcing or similar company
- excellent verbal and written communication skills along with above-average technical know-how
- Manage the day-to-day planning and operations of the team
- Ensure each teammate delivers on their Service Level Agreement and achieves their Key Performance Indicators
- Manage the team and ensure everyone adheres to their schedules
- Train and help in the development of the team by conducting team huddles, coaching sessions, and recognizing weaknesses to offer solutions for improvement
- Create reports of the team's performance and document feedback from the client
- Effectively manage issues that might arise including human resources related issues
- Act as the liaison between management and the team
- Coach and manage teammates and act as a bridge between teammates and other departments
- Experience working on phone, email, and live chat customer support roles
- Familiar with E-Commerce, ZenDesk, or any other Customer Relationship Management tools
- Flexible and willing to work different shifts
TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.
Company Size
10,001+
Company Stage
IPO
Headquarters
New Braunfels, Texas
Founded
2008
Simplify's Take
What believers are saying
- AI Services revenue concentration positions TaskUs to capture enterprise generative AI scaling.
- Free cash flow margin improved to 11.8% from 7.8%, offsetting operating margin compression.
- Extended debt maturity and $333M special dividend maintain financial flexibility for growth.
What critics are saying
- Largest client revenue reductions drive 2026 growth deceleration to 3.5% from 19%.
- Automation displaces Trust & Safety volumes as social platforms internalize content moderation.
- Philippines wage hikes of 12% in July 2026 compress 19% EBITDA margins further.
What makes TaskUs unique
- AI Services segment grew 36% YoY in Q1 2026, six consecutive quarters above 30%.
- Secured $600M refinancing with 2031 maturity, enabling $25M+ AI transformation investments.
- MystiqHER program and diversity hiring drove 63 immediate hires from 351 candidates.
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Growth & Insights and Company News
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↑ 0%NewsVoir. Mar 19, 2026 13:54 PM Gurugram, India TaskUs Inc. (Nasdaq: TASK) marked International Women's Day with a series of initiatives across its India operations reaffirming its commitment to fostering an inclusive workplace and expanding opportunities for women professionals. TaskUs Marks International Women's Day with Diversity Hiring Drive and Women Focused Initiatives Across India A key highlight of the celebrations was a large-scale International Women's Day recruitment drive designed to expand opportunities for women professionals and accelerate gender diversity within the organisation. The initiative brought together aspiring professionals and hiring leaders for a day focused on talent discovery, mentorship and meaningful career conversations. The event combined structured interviews with interactive engagement formats including strategy and focus based challenges, a storytelling led "Women Talk" session and speed mentoring interactions with hiring managers. Participants also showcased their creative talents during a vibrant talent segment reinforcing the diverse strengths women bring to the workplace. The drive saw 351 candidates participate with interviews conducted throughout the day resulting in 63 immediate joiners and offers extended to 43 additional professionals. The initiative also strengthened TaskUs' future hiring pipeline with 84 high potential candidates identified for upcoming roles. Participation from individuals across diverse communities including candidates from PWD and LGBTQ+ groups further reinforced the organisation's commitment to inclusive hiring. Across its India sites including Mohali, Navi Mumbai and Gurugram, TaskUs teams also came together to celebrate International Women's Day through employee engagement gatherings and interactive sessions that recognised the contributions of women employees while encouraging conversations around wellbeing, leadership and growth. A key highlight of the Gurugram celebrations was the launch of MystiqHER, a dedicated initiative aimed at strengthening support systems and development opportunities for women employees at the Mystiqa site. The program introduced a range of initiatives including wellness sessions, self-care workshops, mentorship opportunities, financial literacy sessions and women's health awareness programs. TaskUs also outlined plans to introduce structured career pathing programs to further support women as they grow within the organisation. As part of the celebrations, employees also participated in a wellness session titled "Beyond Superwoman: Redefining Resilience for the Modern Woman", which explored themes of stress management, wellbeing and identity beyond professional roles. Interactive activities encouraged participants to reflect on personal wellbeing priorities and build practical tools for resilience. Commenting on the initiatives, Sapna Bhambani, SVP of Operations and Country Leader, TaskUs India, said, "At TaskUs, we believe that building a truly inclusive workplace requires sustained commitment and meaningful action. Our International Women's Day initiatives reflect our focus on expanding opportunities for women while strengthening access to mentorship, wellbeing support and career development. We remain committed to creating an environment where women are empowered to grow, lead and thrive at every stage of their professional journey." Through initiatives such as inclusive hiring programs, leadership engagement and the launch of MystiqHER, TaskUs continues to strengthen its commitment to building a workplace where women have equal access to opportunity, support and long-term career growth. India is the second largest operations base for TaskUs with more than 15,000 teammates across 6 cities. TaskUs India was recently certified as Great Place to Work(R) for 2025 and was named one of the Top 10 Inspiring Workplaces in Asia for 2025 by Inspiring Workplaces Group. About TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fast-growing sectors, including social media, e-commerce, AI, gaming, streaming media, food delivery and ride-sharing, technology, financial services and healthcare. As of June 30, 2025, TaskUs had a worldwide headcount of approximately 61,400 people across 30 locations in 13 countries, including the United States, India and Philippines.
TaskUs, a digital services outsourcing provider, has secured $600 million in refinancing and declared a $3.65 per share special dividend totalling approximately $333 million, payable on 25th March 2026. The company obtained commitments for a $500 million term loan and a $100 million revolving credit facility, both maturing in 2031. Interest rates will be Term SOFR plus 2.75% or a base rate plus 1.75%. The refinancing extends debt maturity from 2027 whilst maintaining financial discipline. Following the refinancing and dividend payment, TaskUs expects its net leverage ratio to be approximately 1.5 times adjusted EBITDA. Co-founder and CEO Bryce Maddock said the move maintains financial flexibility whilst enabling aggressive investment in the company's AI transformation strategy.
TaskUs reported record revenue of $313 million in Q4 2025, up 14.1% year-over-year, with full-year revenue reaching $1.18 billion, a 19% increase. The company announced a special dividend of $3.65 per share, totalling approximately $333 million, to be paid in March 2026. AI services became the fastest-growing segment, with 46% year-over-year growth in Q4 and 59% for the full year. TaskUs plans to invest over $25 million in AI transformation initiatives in 2026. However, the company expects revenue growth to decelerate to approximately 3.5% in 2026, primarily due to anticipated reductions from its largest client and increased automation. Adjusted EBITDA margin is expected to decrease to around 19%, impacted by AI investments and competitive pricing pressures.
TaskUs, a provider of outsourced digital services, reported fourth-quarter profit of $29.7 million, or 40 cents per share on an adjusted basis, surpassing Wall Street expectations of 36 cents per share. Revenue reached $313 million, topping analyst forecasts of $304 million. For the full year, the New Braunfels, Texas-based company posted profit of $102.3 million and revenue of $1.18 billion. TaskUs expects current quarter revenue between $296 million and $298 million, with full-year revenue projected at $1.21 billion to $1.24 billion.
TaskUs has secured commitments for a comprehensive refinancing package, including a $500 million term loan and $100 million revolving credit facility, both maturing in March 2031. The Credit Facilities will bear interest at Term SOFR plus 2.75% or an alternate base rate plus 1.75%. The company's Board has also authorised a special cash dividend of $3.65 per share, totalling approximately $333 million, payable on 25 March to stockholders of record as of 11 March. The dividend will be funded by proceeds from the Credit Facilities and existing cash. Following the refinancing and dividend payment, TaskUs expects a net leverage ratio of approximately 1.5 times Adjusted EBITDA. The refinancing addresses upcoming 2027 debt maturities whilst supporting the company's AI transformation and growth initiatives.