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Macy's

Retail fashion and home goods retailer

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timePleasanton, CA, USAIn-person

About the Job

Requirements

  • Candidates are encouraged to have a high school diploma or equivalent work experience in a related field.
  • Candidates need 5 or more years of direct experience.
  • Candidates must be able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
  • The position requires heavy lifting, frequent movement, standing, reaching, and the ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
  • Candidates need close vision, color vision, depth perception, and focus adjustment.
  • Candidates need team development, including identifying colleagues’ potential and helping them meet goals and perform effectively.
  • Candidates need the ability to meet or exceed targets and drive critical activities to completion.
  • Candidates need knowledge of visualizing, planning, and leading execution of organizational strategies.
  • Candidates need the ability to lead employees across functions to communicate, coordinate work across divisions, and collaborate in problem solving.
  • Candidates need the ability to motivate and empower colleagues and teams toward a shared vision.
  • Candidates need to assess the relative importance of activities, adjust priorities, and manage workloads to achieve goals.

Responsibilities

  • Lead sales and customer service efforts and oversee store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions.
  • Drive sales by fostering a customer-centric selling culture.
  • Develop the team through coaching, follow-up, and recognition.
  • Ensure the leadership team follows weekly business reviews and supports action plans to address deficiencies.
  • Identify opportunities to drive the business.
  • Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
  • Manage working hours by ensuring strong attendance and utilization of weekend hours.
  • Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits.
  • Lead delivery of company initiatives and clearly communicate objectives and priorities to the team.
  • Establish awareness and effectiveness in shortage prevention and ensure compliance with policies and procedures.
  • Coach professional and hourly colleagues to deliver selling behaviors that enhance the customer experience.
  • Mentor Sales and Customer Service Managers in coaching colleagues using weekly sales reports and formal and informal observations focused on selling behaviors.
  • Review and use reports and colleague observations to give constructive feedback to leaders and identify areas for improvement.
  • Recognize successful selling behaviors and coach the store team to improve sales performance.
  • Ensure active supervision throughout the store.
  • Maintain customer readiness and ensure the store is clean, organized, and easy to shop.
  • Recruit qualified sales-focused leaders and build a talent pipeline for future advancement and promotion.
  • Ensure required training is completed on time and leaders engage with new hires.
  • Execute recognition programs and lead storewide rallies to promote recognition and engagement.
  • Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
  • Hold the leadership team accountable for consistent coaching.
  • Analyze colleague talent and establish career progression plans for key positions to retain top talent and reduce turnover.
  • Use talent strategies and tools to develop, promote, and advance colleagues.
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
  • Manage the team to meet or exceed performance and behavioral expectations.
  • Address colleague complaints and resolve problems.
  • Lead the team in supporting local community initiatives.
  • Maintain regular and dependable attendance and punctuality.
  • Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
  • Perform other duties as assigned.

About the Company

Macy's

Retail fashion and home goods retailer

Macy's operates a large-scale retail network for fashion and home goods, combining brick-and-mortar stores with its online platform macys.com to reach a broad customer base. It offers clothing, accessories, jewelry, beauty products, shoes, and home essentials for men, women, and children through both in-store and online channels. Revenue comes from product sales at a markup, plus a branded credit card and promotions and loyalty programs. Its goals are to serve a wide audience with accessible fashion and home goods and to build customer loyalty through convenient services like free shipping thresholds and free in-store pickup, along with competitive pricing and financing options.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1858

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