Application Support Technology Lead Analyst - Vice President
No salary listed
Expert
Bachelor's, Master's
India
Hybrid
IT Operations
About the job
Requirements
- At least 10 years of practical experience in a production support role managing enterprise-level applications.
- Demonstrated experience with Site Reliability Engineering practices, including advanced monitoring, alerting, incident response, post-mortems, and automation for operational efficiency and system reliability.
- Deep expertise in Unix/Linux environments and advanced Shell scripting.
- Proficiency with enterprise monitoring tools such as ITRS Geneos and AppDynamics, and log aggregation platforms such as Splunk and ELK.
- Practical experience with containerization platforms, including OpenShift and Kubernetes.
- Hands-on experience with relational databases such as Oracle and MSSQL, and NoSQL databases such as MongoDB.
- Strong knowledge of messaging solutions such as Tibco EMS, MQ, and Kafka.
- Experience working with REST APIs.
- Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication using AD/LDAP.
- Working knowledge and practical application of Object-Oriented Programming concepts and principles.
- Familiarity with AI/ML concepts, models, and tools, and practical experience leveraging AI-driven tools to support and optimize applications.
- Demonstrated leadership, interpersonal, and relationship-building abilities.
- Excellent written and verbal communication skills, including the ability to articulate complex technical issues to diverse technical and business audiences.
- Ability to work effectively in a fast-paced environment, including experience leading or contributing to requirement-gathering efforts for multiple large development projects while maintaining a service-oriented approach.
- A Bachelor's or university degree is required.
Responsibilities
- Partner with multiple technology teams to ensure appropriate integration of functions and meet goals.
- Identify and define necessary system enhancements; analyze existing system logic, identify problems, and recommend and implement solutions.
- Provide expertise and advanced understanding of application support principles.
- Formulate and define systems scope and objectives for complex, high-impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; document requirements.
- Partner with multiple technology areas and management teams to ensure appropriate integration of functions and meet goals.
- Work with Product Owners, Business Analysts, and Systems Analysts to determine and document system impacts and support requirements.
- Consider the implications of applying technology to the current environment.
- Identify risks, vulnerabilities, and security issues; communicate their impact and propose risk-mitigation options.
- Advise or coach new or lower-level analysts and allocate work.
- Analyze problems using interpretive thinking and develop innovative solutions.
- Influence strategic functional decisions through advice, counsel, or provided services.
- Assess risk in business decisions, safeguard the firm's reputation, clients, and assets, drive compliance with applicable laws, rules, and regulations, apply sound ethical judgment, and escalate, manage, and report control issues transparently.
- Perform other assigned duties and functions.
Desired Qualifications
- A Master's degree is preferred.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays