Utility Coordinator

Why DLC?
DLC is proud to be certified as a Great Place to Work and is driven by a strong culture and entrepreneurial foundation. DLC is one of the nation's leading owners and operators of open-air retail shopping centers and has expertise in all facets of commercial real estate. At DLC, our teammates make all the difference and we offer industry-leading training and career development to assure your success.

What We Offer: 

• Compensation and Benefits: 
  • Competitive pay 
  • 401K company match  
  • Medical, Dental, and Vision Insurance  
• Work-Life Balance: 
  • Hybrid work model 
  • 20+ paid days off annually 
  • 13+ paid holidays in addition to PTO 
  • Paid parental leave 
• Career Development: 
  • Industry-leading training and development 
  • Open door policy  
  • Industry trade shows and event access 
  • Mentorship program

About the Role:
The Utility Coordinator owns the utility lifecycle across the portfolio and will act as the central point of contract for utility matters with internal and external stakeholders. 
 

Key Responsibilities:

• Account management: Manage third-party utility payment vendors and audit their work; resolve late-payment and disconnect notices; maintain the master utility tracker (accounts, meters, providers, responsible party, deposits).
• Accuracy and cost control: Code invoices to the correct GL accounts (recoverable vs. non-recoverable); flag usage spikes, estimated reads, and leaks; recover deposits when accounts close.
• Turnovers and billbacks: Coordinate utility transfers as occupancy changes; read lease utility provisions to set billback methods; prepare recurring and ad hoc billbacks and track collections; ensure water billings are sent, posted, and filed on time.
• Acquisitions, dispositions, and construction: Support due diligence; onboard new properties to utility management systems; close out accounts at sale; coordinate new service and rebates with Construction; send meter updates to ID Plans.
• Budgeting and reporting: Prepare utility budget inputs and month-end accruals; report monthly on late fees, disconnects, open transfers, and collections; provide utility data for CAM reconciliations.
• Energy & Sustainability: Support JV partner ESG reporting and energy benchmarking compliance; track local Building Performance Standards and sustainability requirements; track and manage supply contract expirations in deregulated markets.
• Process: Build proficiency in Nexus, MRI, Procore, CRM, Profile Energy, and ID Plans; maintain utility procedures and support Property Management Manual updates; complete cross-departmental workflows.

Soft Skills/Behaviors:

• Highly organized and detail-oriented
• Clear and professional communicator
• Strong time management skills to consistently meet deadlines while managing multiple priorities
• Energetic team player who is willing to pitch in when needed

Technical Skills:

• Bachelor's degree preferred, or equivalent experience.
• 2–4 years in commercial real estate property management, utility management, AP/billing, or multi-site operations; shopping center experience strongly preferred.
• Working knowledge of GL coding and AP; able to read lease utility clauses; CAM and recoveries familiarity a plus.
• Advanced Excel (XLOOKUP, pivot tables); MRI or Yardi preferred; utility bill-pay platform experience (Profile Energy, Conservice) a plus.

The expected salary for this position is between $75,000 and $95,000. The actual compensation will be based on factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, market and business considerations and other factors permitted by law.

About DLC:
Founded in 1991, DLC has been one of the nation’s preeminent owners, operators, and managers of shopping centers. Our portfolio includes millions of square feet of attractive retail space and continues to expand as we complete additional acquisitions.