Manager / Senior Manager, Portfolio Management

Mandarin Oriental Hotel Group is looking for a Manager / Senior Manager, Portfolio Management to join our Portfolio Management team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group, Portfolio Management – Mandarin Oriental is in a period of exceptional growth, with a fast-expanding pipeline of hotels, resorts and residences and a growing community of owners worldwide. Portfolio Management is the Group's owner partnership and post-signing commercial function, and it is the Group's one voice to owners on commercial matters. We are building a scalable team to support the Group's long-term success.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office, within the Portfolio Management Department in London or Hong Kong, the Manager / Senior Manager, Portfolio Management is responsible for leading the commercial analysis, owner strategy and engagement behind decisions that shape the long-term value of our global portfolio, across the full hotel lifecycle from pre-opening to renewals. The role reports to the VP, Global Head of Portfolio Management. The final level and scope of the role will be determined by the successful candidate's experience.

As Manager / Senior Manager, Portfolio Management, you will be responsible for the following duties:

• Lead the financial and commercial analysis behind discussions and negotiations with owners, including fee modelling and review of projections
• Drive alignment across internal teams on the Group's position on commercial issues that significantly affect hotel management agreements
• Oversee the monitoring of key obligations in hotel management agreements across the portfolio, identifying opportunities and risks early
• Design, embed and continuously strengthen the governance frameworks that guide commercial decisions across the hotel lifecycle, so positions are taken consistently, with the right input and at the right level
• Help shape and execute the Group's owner strategy, leading the team's strategic portfolio work and developing insights and recommendations for senior leadership
• Maintain the Group's owner information and records, turning owner and investor developments into insights for senior leadership
• Oversee briefing materials for the CEO and owner communications, securing input from senior stakeholders
• Plan and deliver owner events, and develop and implement tailored owner engagement plans
• Represent Portfolio Management in project and owner meetings during pre-opening, resolve owner matters directly with the functions involved, and assess owner, financing and commercial risks across the pipeline, escalating early where they may affect progress
• Oversee the handover from Development Officer to Portfolio Management and lead on owner-facing materials
• Partner with Operations (General Managers, Area Vice Presidents and Regional Vice Presidents) on owner matters escalated after opening, and lead or support the response to complex ownership issues
• Supervise and develop the Assistant Manager, as the scope of the role allows

As Manager / Senior Manager, Portfolio Management, we expect from you:

• Approximately 4–10 years of experience in hotel investment, asset management, development, feasibility or commercial roles in hospitality, depending on level
• Strong financial modelling skills and a deep understanding of the hotel profit and loss statement, projections and key metrics (RevPAR, GOP, management fees and owner returns)
• Working knowledge of hotel management agreements and owner economics
• Proven ability to influence senior stakeholders and build alignment across functions
• Confidence engaging with ownership teams, owner representatives and asset managers on commercial and financial matters
• Experience across diverse international markets, which is highly desirable
• Fluent written and spoken English. For the Hong Kong location, fluent Chinese is required. For the London location, an additional European language is an advantage
• Advanced Microsoft 365 skills, particularly Excel and PowerPoint
• A Bachelor's degree in Hospitality, Real Estate, Finance, Business or a related field is preferred
• Willingness to travel occasionally
• Key attributes: commercially sharp and analytically rigorous with sound judgement, credible with senior stakeholders and owners, takes ownership and drives matters to resolution, handles sensitive owner and commercial information with absolute discretion, collaborates across functions, cultures and time zones, and has genuine enthusiasm for the Mandarin Oriental brand and luxury hospitality

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits package
• Rare exposure to some of the most prominent owners, families, investors and institutions in their markets
• The opportunity to help shape a growing function within an established global luxury brand

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