Full-Time
Walk-Up IT / Deskside Support
HCL Technologies
No salary listed
Melvindale, MI, USA
In Person
Local travel is required as needed.
Category
 IT Operations (1) |
|---|
Required Skills
Microsoft Office
Inventory Management
Microsoft Windows
Computer Networking
SCCM
Word/Pages/Docs
iOS/Swift
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook
PowerPoint/Keynote/Slides
Requirements
- Provide a professional demeanor and strong customer service, consulting, and training skills.
- Have experience troubleshooting and repairing desktop and laptop hardware in the field or a related area.
- Have basic IT experience and an understanding of networks, Intel servers, and telecommunications.
- Have strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
- Have strong Microsoft Office skills, including Outlook, Excel, Word, and PowerPoint.
- Have strong Microsoft operating system troubleshooting skills.
- Have strong problem-solving and critical-thinking skills.
- Have strong written and verbal communication skills.
- Be self-motivated and able to work independently with minimal supervision.
- Have excellent time-management skills.
- Be detail- and process-oriented.
- Be able to walk long distances across large facilities.
- Be able to pass a background security check.
- Have a valid driver's license and reliable transportation.
Responsibilities
- Provide face-to-face end-user support at walk-up IT locations and users' desks, emphasizing quality resolutions.
- Improve end-user productivity by performing triage, offering advice, teaching users, and developing solutions to common office-productivity challenges.
- Provide hardware break/fix and warranty support for desktop, laptop, tablet, and workstation devices.
- Provide operating-system and application support to diagnose and resolve unique, non-recurring problems.
- Reimage systems as required.
- Identify potential escalations and proactively alert management.
- Partner with other IT teams to resolve problems and identify root causes when necessary.
- Recommend or perform system upgrades.
- Work with procurement staff to purchase hardware and software.
- Install and test computers and peripherals according to established standards and guidelines.
- Provide basic support for mobile devices and printers.
- Provide primary support for executive users.
- Provide equipment-move services.
- Ensure configuration and inventory-management database entries are complete and accurate.
- Provide time and resource estimates for assigned tasks, including time-tracking activities.
- Travel locally as needed.
- Perform other duties as assigned.
Desired Qualifications
- Experience with ticketing systems such as BMC, SNOW, or RequestCenter.
- Experience working with executives.
- Experience with iOS.
- Hardware certifications such as A+ or equivalent.
- Microsoft certifications such as MCSA for Windows 7, 8, or 10.
- Networking certifications such as CCNA or CCNP.
- Experience performing remote control of PCs.
- Knowledge of video conferencing.
- SCCM experience.