Customer Operations Consultant

About Flo Energy

Hi, we are Flo! We are on a mission to switch as many people and businesses as possible to affordable, renewable solutions.

We began in a small shophouse in Singapore and have grown rapidly ever since, expanding into Australia with even bigger plans ahead.

Unlike other retailers, we have built our own best-in-class energy platform entirely in-house. Designed specifically for the sector, it automates complex processes and keeps costs down, letting us offer genuinely affordable products to our customers.

Behind Flo is a diverse team of passionate engineers, data scientists, operators, and energy experts. We come from different backgrounds, but we are united by the shared goal of creating a more sustainable future. If you want to make an impact and help accelerate the renewable energy transition, we would love to meet you.

Find out more about us on https://floenergy.sg/business

About the role

We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.

Due to business expansion we're anticipating for this person to start only in Q1 2027, ideally in February or March.

What you'll do

• Manage day to day business processes using Salesforce
• Act as the first point of contact to attend to customer queries
• Focus on back-office and billing related operations
• Follow through on customer issues, monitoring and continuously improve customer experience
• Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc.
• Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem
• Go above and beyond to deliver a stellar customer experience
• Inspire others to deliver excellent customer service
• Manage any other ad-hoc operations projects

You will be a good candidate if you

• Knowledge of appropriate usage of Salesforce
• Relevant customer operations experience and feel you have what it takes to be successful in this role
• Eagerness and sincerity to help resolve customer issues
• Excellent written and verbal communication skills
• Great attention to detail, maintaining accuracy and speed
• Strong interpersonal and management skills to collaborate and create excitement through value addition
• Strong integrity and work ethics
• Ability to excel independently with a strong sense of ownership
• Interest in renewable energy

Extra points if you

• Have relevant exposure to the energy market
• Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
• Creative thinking ability with proven problem-solving skills
• Are tech-savvy

Culture & Benefits

• An exciting start up position where you can make an impact
• The opportunity to work closely with senior leaders and make a visible impact as the business scales
• Work in an open-minded and dynamic environment
• Support for professional development and continuous learning
• Five weeks annual leave and great work-life balance