Full-Time
Senior Director Technology
Updated on 9/4/2026
Genpact
10,001+ employees
Global professional services for data-driven operations
No salary listed
Bengaluru, Karnataka, India
In Person
Bachelor's
 Engineering Management (1) |
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- 18+ years of experience delivering enterprise software programs with P&L responsibilities, including 7+ years leading large, multi-team engagements across onshore and offshore teams and influencing outcomes in a matrixed environment.
- A proven track record delivering cloud-native and/or mobile-first products at scale, including complex integrations and multi-release roadmaps.
- Strong program and portfolio governance experience, including executive reporting, risk and issue management, dependency orchestration, budgeting, forecasting, and margin awareness.
- Hands-on technical depth sufficient to guide architecture decisions, engineering standards, and delivery trade-offs and to engage credibly with architects and senior engineers.
- Experience adopting modern delivery methods, including Agile, Scrum, DevOps, and continuous integration and continuous delivery, and building high-performing, accountable teams.
- Ability to build trust with senior client leaders, translate business goals into roadmaps, and drive alignment and decision-making through ambiguity.
- A Bachelor’s degree in Engineering or Computer Science, or equivalent practical experience.
- Own end-to-end delivery, P&L, customer success, and delivery-led growth across a portfolio of strategic accounts, driving transformation, operational excellence, margin expansion, and sustainable revenue growth.
- Lead modern engineering execution for Customer Experience and Modern Workplace across web platforms, including digital experience platforms and content management systems, and native or cross-platform mobile apps; drive composable and API-first architectures where appropriate.
- Embed AI-assisted engineering into day-to-day delivery by defining guardrails, workflows, and quality gates for GitHub Copilot, Copilot Studio, Claude, large language model copilots, and automated code review and testing assistants.
- Operationalize agentic delivery patterns for multi-agent planning, coding, testing, and documentation to improve throughput and reduce defects while maintaining security and compliance.
- Establish governance through steering committees, weekly status reviews, RAID management, release readiness, and executive reporting across onshore and offshore teams.
- Define customer success metrics, including time-to-value, adoption, performance, and reliability, and connect technical delivery to business value.
- Partner with sales and solutioning on pursuits, renewals, and account expansion; shape solutions, contribute to proposals and statements of work, estimate delivery plans, and identify AI-led accelerators that support growth.
- Build and mentor teams across engineering leads, architects, scrum masters, quality assurance, DevOps, and delivery managers through coaching, hiring, succession planning, leadership development, retention, and upskilling in AI and cloud-native practices.
- Enforce standards for secure coding, accessibility, observability, continuous integration and continuous delivery, and production operations.
- Lead delivery across Adobe, Sitecore, Optimizely, and related digital experience platform ecosystems.
- Guide delivery across React, Next.js, Angular, Vue, TypeScript, component libraries, accessibility, and performance optimization.
- Provide leadership exposure across React Native and/or native iOS and Android delivery, mobile continuous integration and continuous delivery, app store release management, security, and performance.
- Guide delivery across Java, Spring Boot, .NET, Node.js, REST, GraphQL, API management, integration patterns, caching, and messaging.
- Govern continuous integration and continuous delivery pipelines, infrastructure as code, automated testing, static and dynamic application security testing, observability, release readiness, and production operations.
- Guide AI pair-programming, AI test generation, automated documentation, and agentic workflows for planning, coding, and testing with human-in-the-loop review, auditability, privacy, and security guardrails.
- Experience institutionalizing AI-assisted engineering with measurable productivity, quality, cycle-time, test coverage, and developer experience outcomes supported by responsible-use guardrails.
- Exposure to agentic AI concepts and workflow orchestration, including evaluating tooling and designing repeatable delivery playbooks.
- Background in experience-platform ecosystems such as Microsoft 365/Copilot, Adobe, Sitecore, Optimizely, and ServiceNow and associated integration patterns.
- A strong understanding of security, privacy, and data protection practices in enterprise delivery, including familiarity with threat modeling and secure software development life cycle practices.
- Experience in regulated industries such as financial services, healthcare, insurance, and retail and working with strict compliance requirements.
- Relevant certifications.
Genpact is a professional services firm that helps other companies transform their operations using data, analytics, and artificial intelligence. It started inside General Electric as a back-office unit and became an independent company in 2005, growing into a global business with a focus on digital transformation and AI-powered operations. Genpact's offerings include applying data and AI to automate and optimize business processes, supported by its Cora AI platform and strategic acquisitions like XponentL Data. It shifts from traditional outsourcing to building intelligent, autonomous operations for clients. The company aims to deliver measurable business impact by turning operational processes into data-driven, automated systems that improve efficiency and decision-making.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1997
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 7.1% to $1.343 billion; ATS grew 24.1% to $363 million.
- August 2026 Genpact raised full-year ATS growth guidance to at least 25%.
- Tenneco pilots Genpact’s September 2026 R2R Suite, while six large Q2 deals doubled year-to-date.
What critics are saying
- Core Business Services grew only 1.9% in Q2 2026, with Q3 expected flat-to-down.
- Genpact plans 25% workforce reduction by end-2026, signaling restructuring pressure and execution risk.
- India’s Enforcement Directorate still investigates 2015 debt restructuring; the Gurgaon lien threatens liquidity.
What makes Genpact unique
- Rooted in GE’s 1997 GECIS, Genpact still owns rare finance-process intelligence across thousands of workflows.
- September 2026 Record-to-Report Suite automates journal entries, reconciliations, and intercompany breaks inside clients’ environments.
- May 7 2026 Google Cloud alliance gives Genpact agent distribution through Google’s Agent Marketplace.
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Benefits
Unlimited Paid Time Off
Hybrid Work Options
Remote Work Options
401(k) Company Match
Home Office Stipend
Health Savings Account/Flexible Spending Account
Training Programs
Professional Development Budget
Company News
Genpact has appointed Sumita Pandit as senior vice president and chief financial officer, effective 9 September 2026. Pandit will report to president and CEO Balkrishan Kalra and join the Genpact Leadership Council. Pandit brings nearly 25 years of experience in technology-led growth, mergers and acquisitions, corporate finance, and capital markets. She most recently served as president and CFO of Radian Group, where she ran the mortgage insurance business and led the finance organisation. Before Radian, Pandit was chief operating officer of dLocal, a global payments company she led through its initial public offering. She previously held positions at JP Morgan and Goldman Sachs. Pandit succeeds Michael Weiner, who has served as CFO since 2021 and will remain as an adviser through the end of Q1 2027.
Genpact has launched its Record-to-Report Suite, an agentic AI solution designed to streamline financial close processes. The system applies AI to journal entry, reconciliation, and intercompany processes, promising to reduce peak financial close effort by up to 40% and resolve up to 99% of intercompany breaks in real time. The suite comprises three modules that can be deployed individually or together. Unlike traditional automation that follows preset rules, Genpact's agents investigate exceptions, resolve root causes, and apply learning to subsequent cycles. Tenneco is piloting the technology. Manavendra Sial, Tenneco's chief financial officer, said the goal is "less time proving the numbers, more time acting on them." The solution aims to help finance teams shift from reactive close activities towards predictive, insight-driven operations whilst keeping client data within their own environment.
Genpact has appointed Priya Vijayarajendran as Chief Product and Platform Officer and member of the Genpact Leadership Council. She will lead the company's transition towards productised, IP-led agentic solutions built on a standardised enterprise platform. Vijayarajendran joins from ASAPP, an enterprise AI company, where she served as Chief Executive Officer and Board Member. Previously, she held leadership positions at Microsoft, leading its global Azure Data and AI business, and served as IBM's Chief Technology Officer for Cognitive, IoT, and Watson Health. Genpact President and CEO Balkrishan Kalra said the appointment signals the pace at which the company intends to move in delivering productised, IP-rich solutions. The company is positioning itself as an "Agentic Operations company" combining AI with process intelligence.
Genpact recognized as a Leader in Financial Crime Compliance by HFS Research. Aug 13, 2026, 08:05 ET HFS highlights Genpact's AI-led automation, deep AML process expertise, platform-led FCC architecture, and agentic innovation in financial crime operations NEW YORK, Aug. 13, 2026 /PRNewswire/ - Genpact (NYSE: G), the Agentic Operations company, today announced that HFS Research recognized it as a Leader in the HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026 report. HFS placed Genpact in Horizon 3, its highest tier, and described the company as modernizing anti-money laundering (AML) operations through AI-led automation and deep process expertise. "The future of AML lies in moving from fragmented compliance tasks to an integrated value chain that combines intelligence, automation, and trust. The path to managing the rising cost of compliance lies in AI and agentic solutions at scale, but scale requires a strong foundation," said Hansa Iyengar, Practice Leader, HFS Research. "Genpact's process-first approach and technology-led workflows position the company to help financial institutions modernize AML operations while keeping human oversight at the center of compliance decisioning." What HFS highlighted in its report HFS highlighted Genpact's strengths in helping financial crime teams focus on stopping real threats, rather than managing manual, paperwork-heavy processes: * AI-enabled compliance operations: Genpact embeds AI into financial crime workflows to reduce manual effort, improve consistency, and scale investigator productivity. * AML transformation expertise: Genpact combines financial crime, operations, and technology expertise to redesign investigative workflows and speed modernization. * Connected FCC architecture: riskCanvas(R) unifies monitoring, screening, case management, and risk scoring to give teams a clearer view of financial crime risk. * Agentic investigation support: Banking Analyst Suite automates investigative tasks, accelerates analysis, and helps teams focus on the highest-risk activity. "Financial institutions need AML operations that can adapt as risk, regulation, and transaction volumes evolve," said Satish Acharya, Service Line Leader, Financial Crime & Risk Management, Genpact. "Genpact helps clients connect data, workflows, and domain expertise so investigators can reduce manual effort, act on better intelligence, and make faster, more informed decisions." About the HFS Horizons report The HFS Horizons: Financial Crime Compliance (FCC) in Financial Services, 2026 study evaluates service providers on their ability to deliver innovation, execution, and measurable outcomes across financial crime compliance and AML workflows. It examines how providers apply digital capabilities across the anti-money laundering (AML) value chain and uses the "why, what, how, and so what" framework to assess the future of integrated financial crime prevention in banking and financial services. About Genpact Genpact (NYSE: G) is the Agentic Operations company, where applied AI meets context-rich process intelligence. We run and transform mission-critical operations for global enterprises. Genpact's Agentic Operations are grounded in decades of operating core business processes at scale across finance, supply chain, banking, insurance, and more. Our flywheel of advanced technology, trusted data foundations, and deep ecosystem partnerships moves enterprises rapidly from experimentation to scale. AI agents bring speed and precision, human experts bring judgment, and together they deliver outcomes clients can measure. MEDIA CONTACT: SOURCE Genpact
FILRT marks 20-year partnership with Genpact at Northgate Cyberzone. Aug 12, 2026 Northgate Cyberzone, Filinvest City, Muntinlupa City - Filinvest REIT Corp. (FILRT) celebrates Genpact's 20th year of operations in Northgate Cyberzone, marking a long-standing partnership built on expansion, operational growth, and continued confidence in FILRT's workplace solutions. Genpact established its presence in Northgate Cyberzone in April 2006 at Plaza A Building. Since then, it has expanded across several FILRT properties, including 5132, iHub 1, Vector Two, and Plaza A Ground Floor. Its latest expansion in April 2025 marked its eighth within the district. Genpact is a global technology services, consulting, and outsourcing company headquartered in New York City. It employs more than 145,000 people and serves clients in over 30 countries, including the Philippines. Today, Genpact occupies over 27,000 square meters of office space within Northgate Cyberzone and supports more than 7000 employees in the district. Its continued growth highlights Northgate Cyberzone's scalable, PEZA-accredited office environment and access to a strong talent base. "Over our 20-year partnership, FILRT has been a valued partner in Genpact's growth journey in the Philippines. As we evolve into an agentic and advanced technology solutions company, FILRT's properties within Northgate Cyberzone continue to provide the scale, stability, and environment to support that transformation," said Sunil Kumar, COO, Genpact Philippines. Northgate Cyberzone, a Grade A office and technology hub within Filinvest City, supports global occupiers with flexible workspaces, reliable infrastructure, and an integrated business ecosystem. FILRT is one of the pioneers in campus-style BPO offices in the Philippines, with Northgate Cyberzone serving as a benchmark for scalable workplace environments. "Our 20-year partnership with Genpact reflects how companies can establish and scale operations within Northgate Cyberzone. Their continued growth demonstrates the value of reliable and adaptable office environments that support enterprises and jobs in the Philippines," said Maricel Brion-Lirio, FILRT President and CEO. Several buildings occupied by Genpact, including 5132, iHub 1, Plaza A and Vector Two, are EDGE-certified and powered by 100 percent renewable energy, supporting FILRT's sustainability initiatives and helping tenants advance operational efficiency and environmental goals. FILRT remains focused on strengthening its Grade A office portfolio and delivering workplace environments that help businesses grow with the evolving needs of modern enterprises.