Global Security Analyst

We're CX fanatics, with technology at the core of everything we do. The world's most-loved brands rely on us to deliver seamless, tech-driven experiences. As our global security landscape continues to evolve, we're looking for a Global Security Analyst to help strengthen our security compliance, governance and audit readiness across the organisation. If you're detail-oriented, analytical and passionate about information security and compliance, we'd love to hear from you. Sounds interesting? Apply now!

Join Transcom as a Global Security Analyst!

Be part of our Global Security Governance, Risk and Compliance team and play a key role in maintaining a strong and effective security compliance environment. In this role, you'll work across security, risk, technology and business teams to ensure our controls meet global security standards and regulatory requirements. You'll also have the opportunity to contribute to emerging areas such as AI governance and help translate complex security requirements into practical, continuous compliance practices.

In this role, you will:

• Drive the readiness, implementation and ongoing maintenance of Transcom's core security certifications, including PCI DSS, SOC 2, ISO/IEC 27001 and HITRUST

• Support the adoption and maintenance of emerging standards such as ISO/IEC 42001 for Artificial Intelligence Management Systems

• Coordinate internal and external compliance audits, acting as a key point of contact for auditors and stakeholders

• Manage the collection, review and timely submission of audit evidence

• Design and perform regular testing of key security controls, including access management, change management, encryption and vendor security

• Include appropriate controls and checks for internal AI deployments

• Conduct gap assessments against security frameworks such as NIST CSF and PCI DSS, as well as privacy regulations including GDPR and HIPAA

• Act as a security compliance subject matter expert for Sales and Customer Success, completing customer security questionnaires and providing assurance documentation

• Draft, review and maintain information security policies, standards and procedures

• Support security awareness and compliance training covering secure data handling, phishing defence and the compliant use of third-party tools, including Generative AI and LLMs

• Develop and track compliance KPIs, monitoring audit readiness, evidence collection and control effectiveness

• Work collaboratively with teams including Legal, Data Science, HR, IT and Engineering to strengthen our overall security posture

What's in it for YOU!

• International and inclusive environment that makes you feel supported, encouraged and welcome from day one

• Opportunity to work across a broad range of global security, compliance and governance activities

• Exposure to evolving areas of security including AI governance and responsible AI

• Opportunity to work with internationally recognised security and compliance frameworks

• Continuous development through our internal learning platforms and external training

• Opportunity to collaborate with colleagues and stakeholders across different functions and geographies

• Corporate benefits and discounts

To be successful in this role, the following is needed:

• Bachelor's degree in Cybersecurity, Information Technology, Data Science, Business or a related field, or equivalent practical experience

• 5+ years' experience in Information Security, IT Audit, Risk Management or Compliance

• Strong understanding of IT General Controls (ITGCs) and the audit process

• Demonstrable experience supporting organisations in achieving or maintaining frameworks such as PCI DSS, ISO/IEC 27001 and SOC 2

• Familiarity with AI governance standards such as ISO/IEC 42001 and the NIST AI Risk Management Framework, or a strong willingness to develop your knowledge in this area

• Fundamental understanding of cloud security, Identity and Access Management (IAM) and secure software development lifecycles (SDLC)

• Strong analytical and problem-solving skills with excellent attention to detail

• Excellent written and verbal communication skills, with the ability to explain technical security and risk concepts to non-technical stakeholders

• Strong stakeholder management and collaboration skills, with the ability to build effective relationships across multiple functions

• Experience producing clear technical documentation and developing compensating control processes

• Ability to work independently, manage deadlines and deliver your responsibilities within complex projects

• Flexibility to provide occasional evening or weekend remote support when required

This is a remote role and we are keen to hire in Croatia, Estonia, Lithuania, Portugal or Spain.

Please include a full CV, in English, with your application.

What Life at Transcom is like!

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.