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Asurion

Device protection and tech support provider

Senior HRBP & HRBP Programs Lead

HR Generalist & Employee RelationsPosted on Nov 9
Full-timeUnited StatesNo salary listed

About the Job

Requirements

  • A bachelor’s degree in Human Resources, Organizational Development, or a related field is required.
  • At least 7 years of progressive HR experience with demonstrated breadth across HR business partnering, strategic programs, and/or operational leadership is required.
  • Experience supporting senior HR or business leadership in a high-visibility, enterprise-level capacity is required.
  • Proficiency in Workday, Excel, and PowerPoint is required.
  • Ability to exercise judgment and operate independently with limited guidance in ambiguous, fast-paced environments.
  • Ability to simplify complex priorities into clear, actionable plans and manage multiple high-priority workstreams simultaneously.
  • Strong written and verbal communication and data storytelling skills.
  • Ability to influence across centers of excellence, HR leads, and senior business partners without formal authority.
  • Deep HR business partner fluency across talent management, compensation, organizational design, employee relations, and engagement.

Responsibilities

  • Serve as the primary HR partner for a client group within Product and Engineering, including senior engineering and analytics leadership teams.
  • Lead performance management processes, including calibration, ratings, and coaching conversations with senior leaders.
  • Consult on organizational design, workforce planning, and change management for the client group.
  • Partner with centers of excellence in Compensation, Benefits, Learning and Development, and Talent Acquisition to deliver integrated HR solutions.
  • Use people data and engagement insights to develop retention and engagement strategies.
  • Manage complex employee relations matters in accordance with policy and sound judgment.
  • Lead or contribute to enterprise programs as they intersect with the Product and Engineering client group, including in-line promotions, headcount planning, and annual rewards cycles.
  • Partner with the Head of HRBPs to connect organizational strategy with people priorities.
  • Translate leadership direction into actionable plans across the global HRBP team and HR center-of-excellence stakeholders.
  • Provide insight, data, and perspective to inform the Head of HRBPs’ decision-making and priority setting.
  • Anticipate risks, dependencies, and organizational impacts to support proactive execution across the global HRBP function.
  • Own the global HRBP team’s rhythm of business, including staff meeting facilitation, business review readouts, and enterprise program tracking.
  • Drive annual and mid-year planning with the Head of HRBPs and her direct reports.
  • Track initiatives and deliverables proactively to ensure alignment and follow-through.
  • Enable efficient, high-quality execution across concurrent enterprise HR programs, such as headcount process redesign and in-line promotion automation.
  • Identify opportunities to improve processes, systems, and organizational effectiveness across the HRBP function.
  • Serve as the primary contact for centers of excellence and HRBP leads seeking clarity, direction, or support on enterprise programs, acting on behalf of the Head of HRBPs when needed.
  • Facilitate cross-functional collaboration to align shared priorities across HR centers of excellence and the global HRBP team.
  • Synthesize data and analytics into insights and readouts that inform enterprise HR decisions.
  • Support preparation for leadership forums, all-hands communications, and enterprise-wide HRBP engagements.

Desired Qualifications

  • An MBA or master’s degree in Human Resources, Management, or Organizational Development.
  • PHR, SPHR, or GPHR certification.
  • Experience in change management or enterprise HR program design.
  • Experience with process automation.

About the Company

Asurion

Device protection and tech support provider

Asurion provides protection plans and tech support for consumer electronics and appliances, working with wireless carriers, retailers, and pay-TV providers to reach hundreds of millions of customers. Customers buy protection plans; when a device is lost, stolen, or damaged, they file a claim and receive repair or replacement, often within one business day, via a network of repair partners and logistics. Its differentiators are a large partner ecosystem, broad device coverage, and fast repair or replacement turnarounds, plus services like roadside assistance. The goal is to offer affordable, reliable protection and support for technology worldwide by leveraging its partner network to reach a vast customer base and resolve device issues quickly.

Company size
10,001+
Company stage
Debt Financing
Total funding
$4.3B
Headquarters
Nashville, TN
Founded
1994

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