Operational Account Manager

CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.

Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.

Responsibilities:

Assist assigned clients with day-to-day routine questions related to their account.
Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset
Maintain, optimize, and negotiate contractual agreements and terms
Forecasting, monitoring, achieving, and reporting on client-based targets
Create and nourish strong relationships internally with other teams and stakeholders
Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships
Promote and share the product’s benefits and value
Keep records updated in CRM, Email, Confluence, and other internal software
Occasional travel to industry expos, and conferences and attending relevant networking events
Other duties as required from time to time by the company

Requirements:

• Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting
• Is service-first driven, self-motivated, and can work independently
• Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
• Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
• Works and manages time in a highly structured and efficient manner
• Has strong negotiation skills and always looks for mutually beneficial solutions
• Is passionate about crypto and the latest payment solutions available on the market
• Has high energy, a positive attitude, and believes teamwork is crucial to success
• Has outstanding problem-solving skills
• Has strong organization skills, reporting skills, and attention to detail
• Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau
• Proficiency in English and Russian, written and verbal