Employee Services Officer

Job Title:

Employee Services Officer

Job Description

The Employee Services Officer will oversee PRO, immigration, employee administration activities across Concentrix UAE operations. The role will ensure regulatory compliance, timely visa processing, efficient employee services, workforce readiness, and seamless onboarding across all accounts.

Key Responsibilities

1. Government Relations & Immigration

• Act as the company's representative with UAE government authorities and regulatory bodies.
• Process and manage employment entry permits, change of status applications, residency visas, visa renewals, amendments, transfers, and cancellations.
• Coordinate mandatory medical testing and Emirates ID processing.
• Manage employee and dependent visa applications.
• Handle labor card issuance, amendments, and cancellations.
• Monitor visa quotas and government approvals.

2. Recruitment & Onboarding Support

• Coordinate degree attestations through UAE authorities and MOFA.
• Facilitate work permit processing for local and overseas hires.
• Process Free Zone employment contracts and related documentation.
• Register eligible employees for health insurance programs.
• Ensure all onboarding documentation is completed and compliant with regulatory requirements.
• Upload and maintain employee immigration and onboarding records in Workday and other company systems.

3. Compliance, Licensing & Corporate Registrations

• Renew and maintain Trade Licenses, Establishment Cards, and other corporate registrations.
• Coordinate UBO (Ultimate Beneficial Owner) declarations and ESR submissions.
• Manage Anti-Money Laundering (AML) registrations and related regulatory requirements.
• Support registration and administration of UAE National employees with GPSSA.
• Ensure compliance with Free Zone and UAE labor regulations.
• Keep abreast of legislative and regulatory changes and provide guidance to stakeholders.

4. Offboarding Administration

• Process employment visa and labor card cancellations.
• Coordinate employee exit formalities with relevant government authorities.
• Ensure all cancellation and end-of-service documentation is completed and properly recorded.
• Maintain compliance with applicable labor and immigration requirements during employee separations.

5. Document Management & Reporting

• Maintain an accurate database of company licenses, visas, permits, contracts, and regulatory documents.
• Track expiration dates and ensure timely renewals.
• Prepare and submit required government filings and reports within prescribed deadlines.
• Maintain digital and physical records in accordance with company requirements.

6. Government Inspections & Audits

• Coordinate government inspections and audits.
• Provide requested documentation and facilitate regulator interactions.
• Ensure timely resolution of any compliance observations.

7. Site Operations & Administrative Support

• Manage site access approvals, parking permits, and related government or facility documentation.
• Prepare official letters, forms, declarations, and supporting documentation as required.
• Coordinate lease renewals and property-related government documentation.

8. Employee Engagement Support

• Support company events, site activations, and employee engagement initiatives.
• Assist with volunteer programs, donation drives, and community engagement activities when required.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time2026-12-31