Inventory & Logistics Operations Manager

POSITION SUMMARY:

The Inventory & Logistics Manager, North America & Latin America, leads regional inventory control and logistics execution while supporting global operating standards. The role is accountable for inventory visibility and accuracy, demand and replenishment reporting, transportation performance, third-party logistics (3PL) operations, cross-border shipment execution, and continuous improvement. This individual partners with Supply Chain Management, Finance, Business Systems, Product Management, Order Management, Sales, and other stakeholders to identify risk, improve data integrity, and deliver reliable, compliant, and cost-effective operations.

RESPONSIBILTIES:

·   Generate and communicate recurring inventory, demand, and replenishment reports. Identify, communicate, and escalate inventory risks, shortages, excess, and data-quality issues against approved forecasts and business objectives.

·   Manage day-to-day logistics operations across North America and Latin America, including shipment planning, execution, tracking, exception management, delivery performance, and stakeholder communication.

·   Coordinate international and cross-border shipments in accordance with applicable import, export, customs, and transportation requirements. Ensure required shipping and customs documentation is complete and accurate, including commercial invoices, packing lists, certificates of origin, and tariff classification data.

·   Partner with customs brokers, freight forwarders, carriers, and internal Trade Compliance stakeholders to resolve clearance issues and support timely delivery. Escalate regulatory, documentation, duty, tax, or shipment risks through established channels.

·   Manage regional 3PL and warehouse relationships, including product and location setup, inventory transactions, cycle counts, service-level performance, SOP adherence, issue resolution, and corrective actions.

·   Support the onboarding and integration of new 3PL warehouses, carriers, trade lanes, products, and geographies. Coordinate business requirements, readiness activities, testing, cutover, risk tracking, and post-launch stabilization.

·   Develop, monitor, and communicate key performance indicators, including inventory health and accuracy, on-time delivery, shipment exceptions, warehouse performance, freight cost, and related operational trends. Present actionable findings and improvement plans to leadership.

·   Lead inventory and logistics projects that improve control, scalability, automation, data quality, and operational efficiency. Define requirements, milestones, risks, ownership, and success measures; communicate status and escalations to sponsors.

·   Document, maintain, and follow approved SOPs, work instructions, controls, and escalation paths for regional inventory and logistics processes. Support audit readiness and evidence retention in accordance with company requirements.

·   Collaborate cross-functionally to align inventory strategies with demand forecasts, supply plans, product launches, order priorities, financial controls, and customer commitments.

·   Support new product introductions and business expansion by establishing the required inventory, warehouse, transportation, customs, and reporting processes.

·   Promote a culture of accountability, continuous improvement, and effective communication while balancing daily operational priorities with strategic projects.

QUALIFICATIONS

Core Competencies

·   Integrity and accountability: Builds trust, follows through on commitments, protects data integrity, and escalates material risks promptly.

·   Operational judgment: Makes sound decisions using available data, established controls, and appropriate escalation paths.

·   Analytical problem solving: Identifies root causes, evaluates trade-offs, and turns operational data into practical actions.

·   Process discipline and attention to detail: Maintains accurate records and consistently follows controlled processes.

·   Collaboration and communication: Works effectively across functions, regions, cultures, and external service providers.

·   Continuous improvement: Simplifies, standardizes, automates, and scales processes without weakening control or compliance.

·   Priority management: Balances daily execution, exceptions, projects, and deadlines in a fast-paced environment.

Experience and Skills

·   Minimum of 5 years of progressively responsible experience in inventory management, logistics, demand or supply planning, warehousing, transportation, or a related field, including international or cross-border operations.

·   Experience managing 3PLs, carriers, freight forwarders, or customs brokers and monitoring service performance against documented requirements.

·   Working knowledge of inventory and order-management processes in an ERP system, preferably NetSuite, including item and location records, purchase orders, transfer orders, shipment records, receipts, and inventory adjustments.

·   Experience with inventory reporting, cycle counts, reconciliation, root-cause analysis, operational KPIs, and executive-ready performance communication.

·   Demonstrated project-management experience, including cross-functional requirements, timelines, risks, testing, implementation, and stakeholder communication.

·   Working knowledge of international shipping documentation and customs-clearance processes. Direct classification or regulatory decision authority is not required unless assigned by the company.

·   Strong written and verbal communication skills in English. Spanish language capability is preferred for regional collaboration but is not required unless validated by HR as job-essential.

·   Ability to work independently, manage competing priorities, and coordinate across time zones.

Education

·   Bachelor's degree in Business, Supply Chain Management, Logistics, Operations, or a related field, or equivalent relevant experience as approved by HR.

Technical Skills

·   Proficiency with Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, Outlook, and SharePoint.

·   Experience with ERP, CRM, reporting, and workflow tools; NetSuite, Salesforce, and Smartsheet experience is preferred.

·   Ability to analyze operational data and build clear reports, dashboards, and presentations for working teams and leadership.

*Hybrid Work Schedule:

We believe in the value of in-person collaboration while maintaining flexibility. Team members work from the office on Monday, Wednesday, and Thursday, with remote work on Tuesday and Friday.

Economic Package Includes: 

• Competitive Salary + eligibility for yearly bonus. The expected base pay range for this position is: $84,200-122,300 for candidates residing in Southern California 
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

San Diego Pay Range 84200 - 122300 USD