Manager – Scaled Customer Success
About the job
- 5 to 8 years of relevant experience, including a strong Customer Success background.
- People leadership experience and a track record of coaching and developing Customer Success Managers.
- Experience building or managing scaled, tech-touch, or digital Customer Success programs.
- Hands-on experience designing or implementing AI-enabled workflows.
- Strong operational, analytical, and cross-functional collaboration skills.
- Comfort building new programs in an evolving environment.
- Manage, coach, and develop a team of three Mid-Market Customer Success Managers.
- Establish clear expectations, operating rhythms, and performance standards for a developing team.
- Build and evolve the digital Customer Success motion across onboarding, adoption, engagement, and risk mitigation.
- Use customer and product data to segment audiences and deliver the right mix of human and digital engagement.
- Design and implement AI-enabled workflows that improve efficiency, personalization, and proactive customer support.
- Build scalable processes and measure their impact on customer health, adoption, retention, and team performance.
- Partner with Product, Sales, Marketing, and other teams to improve the customer experience.
- Bring structure to ambiguity and turn ideas into repeatable programs.
- Experience in HR or recruiting technology.
- Experience partnering with Account Management or Sales on renewals, retention, and expansion.
About the company
Handshake connects job seekers, employers, and university career centers through recruiting software, and supplies AI labs with experts who train and test language models. Its career platform combines job matching, recruiting events, and profiles that show completed AI projects and paid training experience. Handshake AI recruits and matches fellows to projects where they review model answers, create training data, and apply knowledge from their own fields. Employers pay for recruiting subscriptions and promotions, while its enterprise AI team builds agents and trains models inside customers' systems. Handshake was founded in 2014 and is headquartered in San Francisco.
Company Size
501-1,000
Company Stage
Series F
Total Funding
$434M
Headquarters
San Francisco, California
Founded
2014
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Simplify's Take
What believers are saying
- AI work has substantial scale: Handshake reports over $500 million paid to fellows.
- Engineering careers span several AI businesses: Handshake lists coding-agent, post-training, and enterprise AI roles.
- Recruiting adds recurring sales: Handshake sells Pro employer subscriptions for $450 per month.
What critics are saying
- Expect demanding hours: Handshake's Olympic pace value explicitly calls for urgency, hours, and energy.
- Fellow work lacks continuity: Handshake says AI lab projects pause or close with little notice.
- Recruiting needs paid upgrades: Handshake includes unlimited job posting in its free Basic plan.
What makes Handshake unique
- Handshake has institutional distribution: its marketplace connects over 1,600 educational institutions with employers and job seekers.
- Handshake links paid AI work to hiring signals: AI Fellow badges require at least five hours of completed work.
- Handshake builds research internally: it reports 200-plus researchers and engineers publishing at major AI conferences.
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Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Company News
Handshake expands AI push with StudentBench GRE tutor and three senior hires. Handshake has launched StudentBench, an AI-powered GRE preparation tutor. The expansion signals growing adoption of AI tutoring tools in test preparation and career development platforms. By Just Learn Editorial / September 28, 2026 Handshake has launched StudentBench, an AI-powered GRE preparation tutor. The expansion signals growing adoption of AI tutoring tools in test preparation and career development platforms.
Stephen Rocco Rodi joins AI career network Handshake as CCO. Most recently Rodi led product and AI communications at and earlier spent seven and a half years at Meta. Paul Holmes 25 Sep 2026 // 10:15AM GMT SAN FRANCISCO - Handshake, the career network for the AI economy, has named Chime and Meta veteran Stephen Rocco Rodi as chief communications officer. He reports to CEO Garrett Lord and leads communications across the company. Most recently he led product and AI communications at Chime through its first year as a public company. Before that he spent seven and a half years at Meta, where he led global communications for several of the company's product groups, including its payments and fintech businesses. According to Rodi, "Handshake is built on the idea that intelligence comes from people. Millions of people start their careers here, and the same network is now teaching AI to do real work for the labs building the models, and the companies putting them to use. My job is to make sure that story gets told clearly, and honestly, at a moment when a lot of people are anxious about what AI means for their work." He joins at the same time as Nishant Ranka, founder and president of Handshake Labs, and Wes Field is chief commercial officer for Handshake AI. Article tags News direct to your inbox The agency playbook. The PR industry's most comprehensive listing of firms from every region and specialty.
Handshake unveils AI Skills Studio for job seekers: NYSE content update. Sep 22, 2026, 08:55 ET NYSE issues a pre-market daily advisory direct from the trading floor. NEW YORK, Sept. 22, 2026 /PRNewswire/ - The New York Stock Exchange (NYSE) provides a daily pre-market update directly from the NYSE Trading Floor. Access today's NYSE Pre-market update for market insights before trading begins. Ashley Mastronardi delivers the pre-market update on September 22nd * Handshake unveils latest offering to build practical AI skills. * AI Skills Studio offers personalized, project-based 'missions,' in which job seekers work with AI tools used by practitioners. * John Stull, COO + President of Handshake will join NYSE Live to discuss which AI skills employers are seeking in job candidates. * Gatik CEO Gautam Narang to join NYSE Live after Series D funding. * The company says the capital will allow it to expand its efforts around high-frequency regional routes that connect distribution centers and stores. * Gatik says it has completed more than 85,000 fully driverless orders to-date. * Global X NYSE 100 ETF gained more than 2.7% on Monday. * Optimism surrounding Meta's Muse AI agent led the tech giant's shares to jump by more than 11% during Monday's session. * AMD shares jumped by nearly 10%, with the company hitting a $1 trillion market cap for the first time ever. Opening Bell ChargePoint (NYSE: CHPT) celebrates the future of intelligent electrification Closing Bell H.E. Luís Montenegro, Prime Minister of Portugal, Rings The Closing Bell(R) For market insights, IPO activity, and today's opening bell, download the NYSE TV App and check out the NYSE YouTube: TV.NYSE.com and YouTube.com/@NYSEofficial SOURCE New York Stock Exchange
Handshake has launched AI Skills Studio, a free learning platform offering job seekers hands-on AI training through project-based missions. The platform features projects developed with partners including OpenAI, Google, Salesforce, Figma, and Notion, taking 10 to 45 minutes to complete. Learners work directly with AI tools whilst receiving guidance from an AI Skills Instructor. Completed projects can be added to Handshake profiles and showcased to over one million employers using the platform. The launch addresses a skills gap identified in Handshake's 2026 Network Trends Report, which found 58% of graduating seniors believe they need stronger AI understanding for work, but only 28% say AI has been meaningfully integrated into their education programmes. The platform builds on Handshake's acquisition of Uplimit and is available on both web and mobile.
Iowa College Foundation partners with career network Handshake. The Iowa College Foundation (ICF) announced a new partnership for the state's private universities and colleges through a joint venture with Handshake, a prominent job search network for workforce members in the early days of their careers. An Aug. 11 news release called the new partnership "a significant step in ICF's efforts to strengthen connections between Iowa's independent colleges and universities, employers, and the state's future workforce." Through the partnership, the ICF will utilize Handshake's growing network in order to connect the ICF's member colleges with potential career opportunities. Eighteen of the ICF's 21 member institutions already utilize Handshake, and the new partnership will seek to strengthen the network between Handshake and the universities statewide. The ICF intentionally chose Handshake, rather than create an entire new job search program exclusive to the ICF. "Through this collaboration," said the news release, "ICF will focus on adding statewide value by strengthening employer engagement, sharing workforce insights, and supporting initiatives that benefit member institutions collectively." "Our member institutions are already preparing talented graduates and building strong relationships with employers across Iowa. This partnership with Handshake allows the Iowa College Foundation to amplify those efforts by providing statewide workforce insights and expanding opportunities for collaboration," said Tara K. Connolly, president of the Iowa College Foundation. "Together, we're strengthening the connection between independent higher education and the employers driving Iowa's future." As part of the venture, the ICF will be able to access Handshake's data and workforce insights to assist members of their institutions with understanding the job market. Those insights will then be used to facilitate employer outreach, advocacy efforts, and future initiatives across the state. "We are excited to partner with the Iowa College Foundation as it brings together higher education and employers across the state. By combining Handshake's national network with ICF's statewide leadership, we can help strengthen connections between students, institutions, and Iowa employers," said Kevin Snyder, senior manager of Handshake's EDU partnerships. In turn, the partnership seeks to improve the bond between Iowa's employers, early workforce members, and the ICF's member institutions.