Laundryheap

On-demand laundry and dry cleaning delivery

Operations Coordinator

Logistics & TransportationUpdated on Nov 10

Full-timeBengaluru, Karnataka, India

About the Job

Requirements

A bachelor’s degree or equivalent.
2–5 years of experience in operations, support, or logistics, preferably with international exposure.
Proven experience in driver or agent onboarding through calls or video and in live operational environments.
Excellent verbal and written communication skills.
Ability to manage high-pressure, fast-paced live environments with composure.
Experience working night shifts or rotational shifts.
Hands-on experience with email and chat support tools.
Good proficiency with Google Sheets or Microsoft Excel.
Stakeholder management skills.
An empathetic, proactive, and solution-oriented mindset.

Responsibilities

Conduct outbound calls and video sessions with potential drivers to guide them through onboarding and documentation.
Assess driver readiness and ensure compliance with company policies and onboarding standards.
Coordinate background checks, training, and activation of driver accounts.
Provide stakeholders with timely updates on onboarding progress.
Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
Provide live support to drivers during shifts via chat, calls, or internal platforms.
Optimize route plans to maximize efficiency.
Proactively identify and resolve on-route issues, including delays, misrouted items, or driver emergencies.
Handle inbound driver queries related to payments, feedback, scheduling, and general support.
Record driver interactions, escalate unresolved issues, and follow up to ensure resolution.
Ensure sufficient driver coverage to meet live demand across time zones.
Initiate or support projects aimed at improving operational workflows to contribute to team goals.
Maintain internal documentation and knowledge bases.
Track key performance indicators and flag performance bottlenecks to ensure service-level agreement adherence.
Collaborate with internal teams across the UK, US, and Singapore to support smooth cross-regional operations.
Work 9-hour shifts, including an 8-hour work period and a 1-hour break, 5 days per week, with two rota-based days off and rotational shift timings including night shifts.

Desired Qualifications

Prior experience in international support chat and voice, preferably serving the US or EU region.
Experience in startups, logistics, or last-mile delivery operations.
Familiarity with live route-planning tools and customer relationship management systems.
An analytical mindset and comfort working with operational data.
Ability to work independently and collaboratively within a team.

Operations Coordinator

Laundryheap · Bengaluru, India · Full-time · Posted 2026-11-10

Workplace: on_site

Department: Driver Operations

Description

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

You’ll Make a Difference By:

Reporting to the Regional Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.

Key Responsibilities

1. Driver Onboarding & Recruitment

Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process.
Assess driver readiness and ensure compliance with company policies and onboarding standards.
Coordinate background checks, training, and activation of driver accounts.
Provide timely updates to stakeholders on onboarding progress.

2. Planning Operations & Route Management

Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
Provide live support to drivers during their shifts via chat, calls, or internal platforms.
Optimize route plans to ensure maximum efficiency.
Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.

3. Driver Support & Performance

Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
Record driver interactions, escalate unresolved issues, and follow up for resolution.
Ensure sufficient driver coverage to meet live demand across time zones.
Operations & Project Support
Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
Maintain internal documentation and knowledge bases.
Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.

Required Skills & Experience

Bachelor’s degree or equivalent.
2–5 years of experience in operations, support, or logistics (preferably with international exposure).
Proven experience in driver or agent onboarding (calls/video) and live operational environments.
Excellent communication skills (verbal and written).
Ability to manage high-pressure, fast-paced live environments with composure.
Experience in night shifts/rotational shifts.
Hands-on with email and chat support tools.
Good proficiency in Google Sheets/MS Excel.
Stakeholder management.
Empathetic, proactive, and solution-oriented mindset.

Preferred Skills

Prior experience in international support chat and voice (US/EU region preferred)
Experience in startups, logistics, or last-mile delivery operations.
Familiarity with live route planning tools and CRM systems.
An analytical mindset and comfort with operational data.
Demonstrated ability to work independently and also well within a team.

Work Schedule:

9-hour shifts (8 working hours + 1-hour break)
5 days a week (2 week-offs based on rota)
Rotational shift timings, including night shifts.
Office-based role in Bengaluru

Why Join Us?

Be part of a high-growth, international startup that values innovation and ownership.
Opportunity to work with global teams and make a real impact in day-to-day logistics.
Flat team structure with high visibility and quick growth potential.
Competitive salary package + Shift allowance
Comprehensive health insurance coverage

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap
journey.

Apply

Apply at Laundryheap

About the Company

Laundryheap

On-demand laundry and dry cleaning delivery

Laundryheap provides on-demand laundry and dry cleaning with doorstep collection and delivery through its mobile app and website. Customers schedule pickups for washing, dry cleaning, or ironing, and a driver collects from home or office, processes the items at partner laundry facilities, and returns them typically within 24 hours. The service supports both pay-per-use pricing and a subscription model for regular users, and serves individuals as well as businesses such as hotels and restaurants. It operates in multiple countries, including the UK, USA, Netherlands, and UAE, offering a B2C and B2B solution focused on convenience and speed. The company aims to make laundry and dry cleaning easy and fast for busy people and businesses by providing door-to-door service at scale across its markets.

Company size: 201-500
Company stage: Early VC
Total funding: $8.9M
Headquarters: London, United Kingdom
Founded: 2014

Recently Posted Jobs

Explore more opportunities at Laundryheap

See more jobs