Help Desk Analyst

Help Desk Analyst

Location - Portland, OR
Work Arrangement - Onsite

What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What you’ll do
⦿ End-User Support: Provide hands-on IT support for hardware, software, desktop troubleshooting, and equipment installations primarily at the Portland campus, ensuring smooth daily operations for end users.
⦿ Technical Troubleshooting: Independently diagnose and resolve technical issues related to Dell hardware, Windows 10/11 environments, printers, and network connectivity, demonstrating strong problem-solving skills.
⦿ Service Management: Utilize ServiceNow ticketing system to manage, track, and resolve support requests efficiently, maintaining high customer service standards.
⦿ Cross-Site Assistance: Occasionally travel (2-3 times per year) to other company locations to provide IT support and ensure consistent service delivery across sites.
⦿ Success Metrics: Achieve high user satisfaction through timely and effective issue resolution, contributing to a reliable IT environment that supports business productivity.
⦿ Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you’ll bring

Must-haves:
⦿ Strong hands-on experience in desktop and hardware support within a Windows 10/11 environment
⦿ Proficiency with networking fundamentals and troubleshooting
⦿ Experience with ServiceNow or similar IT ticketing systems
⦿ Customer-service mindset with the ability to work effectively across a large campus environment

Nice-to-haves:
⦿ IT certifications preferred over formal degrees (e.g., CompTIA A+, Network+)
⦿ Familiarity with scripting using DOS/command-line tools
⦿ Experience supporting Dell hardware and printer installations
⦿ Previous exposure to manufacturing or fast-paced technical environments

Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits
⦿ Competitive pay
⦿ Career development and learning support
⦿ Access to global inclusion networks
⦿ Regional and team-specific benefits
⦿ Sharebuilder scheme
⦿ Wellness support for you and your family
⦿ Collaboration with global teams
⦿ Study support

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