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Channel Talk

AI-powered customer messaging and CRM platform

Account Management Team Lead

Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • At least 5 years of experience in B2B sales, business development, or account management.
  • Experience selling intangible solutions; SaaS experience is not required.
  • Experience directly proposing and closing renewal and upsell deals.
  • Experience directly leading at least two team members.
  • Experience defining problems and making decisions based on data such as revenue and conversion rates.
  • Experience setting goals and creating an execution approach independently in ambiguous situations.
  • A sales-oriented perspective that views customer relationships as sales opportunities rather than merely relationships to manage.
  • Ability to speak credibly with customers and explain complex matters clearly.

Responsibilities

  • Personally design and close renewals and upsells for key accounts, creating successful examples that set the standard for the team.
  • Personally lead contract negotiations for difficult deals and strategic accounts.
  • Analyze customers' business goals and use of Channel Talk to identify expansion opportunities.
  • Proactively detect churn risks and develop and execute retention strategies.
  • Develop account tiering, expansion playbooks, and health-score-based risk detection.
  • Lead customer adoption of AI customer support (ALF) and standardize effective approaches into playbooks.
  • Coach team members' sales capabilities through deal reviews, call reviews, and role-play.
  • Lead onboarding for new hires and transfer proposal and closing skills for renewal and upsell situations.
  • Join deals where team members are stuck, help resolve them, and preserve the process as a learning resource.
  • Manage revenue targets for the assigned customer portfolio.
  • Prioritize based on metrics such as MRR and ARR and produce accurate forecasts.
  • Manage individual and team goals using metrics-based feedback.
  • Participate in team hiring and support new members' adjustment.
  • Collaborate with Product, Marketing, CX, SE, and other teams to incorporate customer insights into product improvements and sales strategy.

Desired Qualifications

  • Experience working with customers through onboarding or implementation of a SaaS product.
  • Hands-on experience using Channel Talk.
  • Experience structuring sales processes with CRM data and building team assets such as playbooks and onboarding materials.
  • Understanding of online business markets such as startups, e-commerce, or education.
  • Experience prioritizing team success over personal results.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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