Senior Director - Content Design

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

Slack is at an inflection point. We're evolving from the world's most beloved team communication tool into something fundamentally new: an AI operating system where humans and agents work together to get things done. Built on the context of your work, Slack becomes a single, personalized command center that replaces fragmented apps, inboxes, and point solutions.

As agents take on more of the work, the words between humans and machines carry more weight than ever. They set expectations, signal intent, earn trust, and keep people in control. Content design is a key part of what makes Slack feel like Slack. As the platform evolves, content designers as language experts will be at the center of defining these new experiences. We're looking for a leader with deep UX and content craft, that is excited about defining the evolution of work and the judgment to work through the hard tradeoffs AI brings. You'll grow a high-performing team of content designers, champion their work and careers, and make content design a core part of how Slack builds its future.

How you'll lead:

• You lead through coaching. You help designers make and own their decisions instead of speaking for them
• You lead through advocacy. You open doors, add influence behind key decisions and protect your team's focus to help amplify their work.
• You trust the team to set its areas of focus, and you build on the momentum that's already there
• You look for growth opportunities for everyone on the team
• You bring a growth mindset and real curiosity to a discipline that's changing fast

Core Responsibilities & Scope

• Lead and grow a high-performing team of content designers who define how natural language, both written and spoken, shapes how people and agents work together in Slack. Champion your team's careers through performance, promotion, and growth conversations, and help them through people logistics like relocation and sabbaticals
• Champion content design at the executive level, and own naming, terminology, and language decisions with product leadership. Partner with product design, product management, and engineering to make content design a core part of how Slack builds
• Raise the bar on content craft and quality across AI-native experiences and traditional UI. Evolve team operations with the team, building on what works and creating clear paths for feedback to flow up
• Lead and advocate for Help Center, including its content strategy, vendor partnerships, and cross-functional ownership

Minimum Requirements

• Deep content design background with strong UX craft, and experience designing content systems that cut cross-platform confusion and keep language consistent across products, surfaces, and devices
• Experience managing content design teams, ideally including Help or support content, with a track record of growing strong ICs and leaders. Experience leading distributed teams
• Executive presence: you can explain the value of language systems clearly and influence product decisions at the senior level. Excellent track record of cross-functional collaboration
• AI fluency grounded in judgment. You're excited about what AI makes possible and willing to engage with its ethical tradeoffs

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.