Sales Customer Support Advisor

Job Description

Open to Full-Time OR Part-Time (minimum 18 hours per week) employment.

The Sales Customer Support Advisor is an entry-level position designed for people who are new to customer service and looking to build a career in a fast-paced, technology-driven environment. As an Advisor, you will be the first point of contact for customers reaching out to Tesla through our digital and phone channels.

Your main focus will be on handling inbound communications, including phone calls, emails, and SMS messages, and responding to customers clearly, helpfully, and in a way that reflects the Tesla brand. You will not be managing a sales or delivery pipeline at this stage. Instead, this role is about learning the business, developing your communication skills, and supporting the broader Virtual Tesla Advisor team by taking on inbound customer enquiries.

On weekends, you will get hands-on experience by helping with customer-facing tasks such as test drives, delivery handovers, and events. You will not own a sales or delivery pipeline. Instead, you will support the team, learn the role, and build your skills in a fast-paced environment.

This is a great opportunity for someone who is enthusiastic, eager to learn, and passionate about Tesla's mission to build a world of amazing abundance.

Job Responsibilities

Inbound Phone Support

• Answer inbound phone calls from Tesla customers in a friendly, professional, and helpful manner.
• Listen carefully to customer enquiries and provide accurate information or direct them to the right team.
• Handle a variety of customer questions, including enquiries about Tesla products, orders, and ownership.
• Ensure every customer interaction reflects Tesla's values and commitment to a great experience.
• Take clear and accurate notes on customer interactions and update systems accordingly.

Email and SMS Response

• Respond to inbound customer emails and SMS messages in a timely and professional manner.
• Ensure written communication is clear, on-brand, and tailored to the individual customer's question or concern.
• Follow up with customers where needed to ensure their enquiry has been fully resolved.
• Manage a shared inbox or communication queue, prioritising responses based on urgency and customer needs.
• Escalate complex or unresolved enquiries to a senior Virtual Tesla Advisor where appropriate.

Customer-Facing Activities

• Help run test drives at the showroom or events, making sure customers feel welcome and safe.
• Assist with delivery handovers by preparing vehicles and supporting customers on their delivery day.
• Support lead generation at pop-up events and weekend activities by talking to people and collecting contact details.
• Work as part of the team to create a positive experience for every customer.

Learning and Development

• Complete Tesla's onboarding training to build a solid understanding of our products, services, and systems.
• Learn how to use Tesla's internal tools and CRM systems to manage and record customer interactions.
• Shadow senior Virtual Tesla Advisors to understand how the broader sales and delivery process works.
• Take part in regular team check-ins, coaching sessions, and product knowledge updates.
• Actively seek feedback and take steps to continuously improve your performance and skills.

Job Requirements

You do not need prior experience in sales or the automotive industry. What matters most is your attitude, your willingness to learn, and your ability to connect with people.

• Ability to work at least 18 hours across 3 shifts, Monday to Friday and occasional weekends during busier periods
• Currently studying or recently finished studies (university, TAFE, or equivalent).
• A genuine passion for technology, innovation, and Tesla's mission.
• Strong verbal and written communication skills in English, with an ability to adjust your tone based on the customer.
• A positive, can-do attitude and the ability to stay composed in a busy environment.
• Good attention to detail and the ability to manage multiple tasks at once.
• Comfortable working both independently and as part of a collaborative team.
• Reliable and punctual, with a strong sense of personal accountability.
• Basic computer literacy and a willingness to learn new systems and tools quickly.
• Right to work in Australia (including student visa holders with valid work rights).
• Previous customer service, retail, or hospitality experience is a plus