T

TSC

Global CX agency building customer journeys

Business Intelligence Analyst 3

Business IntelligenceConfirmed live in the last 24 hours
Full-timeHuntsville, AL, USANo salary listed

About the Job

Requirements

  • At least 5 years of experience in business intelligence solutions.
  • At least 3 years of experience developing Cognos reports and dashboards in Microsoft Power BI.
  • Strong SQL skills and experience working with relational databases.
  • Ability to gather requirements and explain technical findings to nontechnical audiences.
  • Analytical and independent problem-solving skills.
  • Organizational skills to balance and prioritize work.
  • U.S. citizenship is required.

Responsibilities

  • Develop and maintain Cognos reports interfacing with Deltek Costpoint modules, including Accounting, Contracts, Materials, Time & Expense, and Projects, as well as Power BI dashboards.
  • Partner with stakeholders to define reporting requirements, key performance indicators, and data definitions.
  • Monitor data quality, investigate discrepancies, and work with technical and business teams to resolve issues.
  • Support data warehouse implementation, including data modeling, source integration, testing, and documentation.
  • Help maintain reporting datasets, refresh processes, access controls, and data governance standards.
  • Improve the performance, usability, and reliability of reports, dashboards, and warehouse data.
  • Train users and provide ongoing support for BI tools and self-service reporting.

Desired Qualifications

  • Familiarity with the Deltek Costpoint Accounting System database schema.
  • Experience with Power Query, DAX, and Power BI semantic models.
  • Experience working with production and manufacturing data and key performance indicators.
  • Experience with Snowflake or similar data warehousing platforms.
  • A college or university degree in data analytics, data science, or an equivalent field.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

Recently Posted Jobs

Explore more opportunities at TSC

See more jobs