ABOUT TALON.ONE:

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE ROLE:

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.

The estimated total compensation for this role is $115,500, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, San Francisco, or Boston.

ONCE YOU ARE HERE YOU WILL:

Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
Troubleshoot recurring technical issues and drive escalations through to resolution
Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
Partner with Customer Success Managers and Engineering to deliver a strong client experience
Design and continuously improve customer onboarding processes
Identify new technology partnerships and integration opportunities that expand our ecosystem
Guide customers through expectation-setting conversations that build long-term trust
Support escalated tickets alongside the broader support team

WHAT WE NEED YOU TO BRING TO THE TABLE:

4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, , or similar technical client-facing role
Experience owning API integrations end-to-end for enterprise-level accounts
Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
Proven experience with SaaS based products
High level of problem-solving attitude in a troubleshooting environment
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
Stay calm, patient, and professional while managing high-stakes customer relationships
Analytical understanding with a high focus on data-driven decision-making

WHAT'S IN IT FOR YOU:

Adyen+, a significant monthly cash benefit to spend on whatever matters most to you and your wellbeing
Flexible, unlimited paid time off and 11 public holidays every year
Medical, dental and vision coverage: we pay 100% of the base plan cost for you and 90% for your dependents
Build your savings with our 401(k) plan, including a 50% company match on up to 6% of your compensation
Pre-tax FSA and commuter benefit accounts for transit and healthcare expenses
16 weeks of paid parental leave for birthing parents, plus 4 weeks unpaid, and 8 weeks of paid leave for non-birthing parents
100% company-paid life insurance of 2x your salary (up to $525k), short- and long-term disability coverage at 60% of pay, and full pay during FMLA leave through an Adyen top-off
Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events throughout the year
Opportunity to connect in person at Adyen offices across 29 locations worldwide

About the company

Talon.One provides an API-first, headless platform for enterprises to create, manage, and monitor promotions, loyalty programs, and gamification via the Incentives Engine. The platform integrates with a brand’s existing tech stack (CRM, e-commerce, POS) and uses a rules engine to personalize offers in real time based on customer data, geography, and behavior; it offers campaign management, coupon generation, referrals, loyalty logic, geofencing, and budget controls. Unlike many promo tools, it plugs into current systems without heavy coding and enables real-time data exchange across channels through its API. Talon.One serves mid-market to enterprise brands across retail, fintech, and hospitality (e.g., Adidas, H&M, Sephora) and aims to expand globally with AI-powered insights and predictive analytics following a 2025 growth round.

Company Size

201-500

Company Stage

Acquired

Total Funding

$138.3M

Headquarters

Berlin, Germany

Founded

2015

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Simplify's Take

What believers are saying

The July 1, 2026 Adyen closing validates Talon.One’s enterprise incentives category.
Adobe’s April 2026 integration expands Talon.One distribution across Real-Time CDP customers.
January 2026 UIP positions Talon.One for agentic commerce before AI shopping protocols harden.

What critics are saying

Adyen closed the €750 million deal July 1, 2026, ending Talon.One independence.
Adyen can absorb Talon.One into its payments stack and sunset standalone product sales.
Adobe, Salesforce, and SAP can bundle loyalty tools, crushing Talon.One’s pricing power by 2027.

What makes Talon One unique

Talon.One’s API-first incentives engine runs promotions in real time across channels.
Adobe Experience Platform now embeds Talon.One’s loyalty logic through a native connector.
Unified Incentives Protocol targets AI shopping agents before competitors standardize machine-readable offers.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Sabbatical Leave

Company News

Little Black Book (LBB)

Sep 28th, 2026

Merkle and Talon.One launch global partnership.

Merkle and Talon.One launch global partnership. Partnership offers clients a uniquely comprehensive solution for brands seeking to build or transform their loyalty programmes Editorial Series People moves, company launches, account wins and other business news. Talon.One has named Merkle as an official global agency partner across the Americas and EMEA, formalising a relationship built on Merkle's full-service CRM and loyalty expertise with Talon.One's leading incentives platform. Merkle offers a full range of modern CRM and digital transformation services, from strategy, technology, and data to creative and experience design. Combined with Talon.One's leading loyalty and promotions platform, and both companies' relationships with partners Adobe and Braze, the partnership offers clients a uniquely comprehensive solution for brands seeking to build or transform their loyalty programes. The partnership comes at a pivotal moment for brand loyalty. While consumers clearly recognise the value of loyalty programs - nearly 69% purchase more from brands where they are enrolled, according to Merkle's 2026 Loyalty Barometer Report - most brands are leaving significant engagement opportunities on the table. Loyalty members spend substantially more than non-members, with 78% spending at least 20% more; yet 46% of interactions feel impersonal, with customers experiencing inconsistent recognition across channels. At the same time, 60% of marketers surveyed in a 2025 Harvard Business Review Pulse Survey with Talon.One said that integrating promotions into customer loyalty programs improved customer loyalty, and 58% saw increased sales/revenue. Brands that can orchestrate timely, personalised incentives will differentiate themselves from expensive, ineffective programs that treat all customers the same. "Loyalty programs continue to be a cornerstone to brand marketing efforts," said David Novak, global head of CRM, Merkle. "What's failed is how it's been executed. Brands treating loyalty as a promotional tactic rather than an operating model end up with expensive programs that don't drive behaviour change. The partnership between Merkle and Talon.One closes that gap, giving clients the strategy, orchestration, and execution rigor to build loyalty as a core business system." "The barrier for businesses to launching a successful loyalty program is rarely ambition - it's complexity. Getting from a loyalty strategy to a working program demands both strategic and technical expertise, which is exactly what Merkle and Talon.One bring together," said Chris Mills, chief revenue officer at Talon.One. "Our job is to make it easy on both sides. Talon.One gives brands an engine that can put the right incentive in front of the right customer, at any touchpoint; Merkle brings the strategy and delivery muscle to make it count. Together we can get an enterprise loyalty program live and generating value in a fraction of the time it used to take." Merkle and Talon.One are already active in market together, with shared clients including global brands across retail and QSR industries and a first joint loyalty strategy win in EMEA earlier this year.

Adyen

Sep 21st, 2026

Adyen closes Talon.One and Orb Acquisitions: Announces Leadership Updates Across Product and Finance - Adyen

AMSTERDAM, July 1, 2026 – Adyen N.V. (AMS: ADYEN) today announces the successful closing of its previously announced acquisitions of Talon.One, a leading platform for loyalty and incentives, and Orb, an enterprise billing platform.

PYMNTS

Apr 25th, 2026

Adyen plans to acquire Talon.One for €750M to unite payments and promotions

Adyen plans to acquire Talon.One, a platform for loyalty and incentives serving 300+ global merchants, for €750M. Expected to close in H2 2026.

Adyen

Apr 24th, 2026

Adyen to acquire Talon.One to enable real-time decisioning across commerce channels - Adyen

AMSTERDAM, April 23, 2026 - Adyen N.V. (AMS: ADYEN) today announces it has entered into a definitive agreement to acquire 100% of the shares in Talon.One GmbH, a leading platform for loyalty and incentives serving 300+ global merchants, for a total consideration of €750 million. Adyen will finance the acquisition from available cash resources. Talon.One's co-founders, Christoph Gerber and Sebastian Haas, will reinvest a meaningful portion of their proceeds in newly issued ordinary shares in Adyen, underscoring their long-term commitment to the combined business. The transaction is expected to close in the second half of 2026, subject to customary closing conditions and regulatory approvals.

Glenbrook Partners

Apr 24th, 2026

Adyen to acquire Talon.One for $847.5M to enable real-time decisioning across commerce channels

Adyen has agreed to acquire Talon.One, a loyalty and incentives platform serving over 300 global merchants, for €750 million. The deal will combine Adyen's global payments infrastructure and transaction data with Talon.One's real-time decisioning capabilities. The acquisition aims to help merchants establish a consistent customer identity across commerce channels and apply it directly in shoppers' carts. The integration addresses merchants' challenge of maintaining a unified view of customers across different channels.

Talon One

Enterprise Technical Account Manager - Amer

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