Junior System Administrator
Transcom
Junior System Administrator
Transcom
Outsourced AI-driven CX solutions provider
Transcom is looking for talented individuals like you to join our awesome team! Be the next Avature System Admin for our Transcom Pasig site.
Join our Transcom Family as an Avature System Admin!
The System Administrator will provide functional support of the Transcom global Applicant Tracking System. They will be a part of the global Talent Acquisition Center of Excellence. The individual will support our systems, govern process adherence, user access and permissions, training and system maintenance for optimal performance and reporting. This role will look for opportunities to drive innovation and efficiency as well as improvements in the candidate and recruiter experience.
System Support
Serve as system admin for the Avature Talent Acquisition Suite and integrations and other recruiting tools.
Review and action submissions in the global request log.
Support implementation of Avature across Transcom.
Drive ATS development, standards and work cross-functionally to implement automatization and process enhancements.
Obtain expert level knowledge in Avature and serve as a point of contact for local Superusers.
Make recommendations on system use or process enhancements that align to the global TA goals and vision.
Liaise with Avature account manager, Transcom Superusers, and Talent Acquisition leaders, and IT to leverage the know-how and improve data and process adherence in Avature.
Support virtual recruitment process optimization, including standardization of tests, integration in ATS system, sharing best practices across countries.
Process Improvement
Track implementation of new processes and standards and drive completion.
Update and maintain user access and permissions.
Ensure GDPR adherence in the recruiting process
Develop and implement a governance process.
Document processes in structured, easy to digest processes, and guide teams in a smooth implementation.
Develop and deliver training sessions to communicate new processes or system enhancements.
Ensure a smooth and harmonized process across all sites to enable standardized reporting providing and Looker dashboards (built by the BI team)
Liaise with BI and IT teams as needed
Support other Talent Acquisition products
What we are looking for:
To be successful in this role you must…
Prior SysAdmin experience with Avature ATS Suite strongly preferred.
5+ years Talent Acquisition experience with focus on TA technology for large complex global organizations.
Experience with volume hiring in an automated and digitized manner
Ability to communicate clearly in English - writing and verbally. Additional languages are a plus!
Inspire others to follow global standards and be a champion of change.
Ability to think and act with a global mindset, demonstrable ability to work effectively in a global setting across various regions, cultures and time zones.
Curious, resourceful, creative problem-solver.
Proven ability to manage multiple and competing priorities, able to rely on strong personal project management and organizational skills.
Advanced analytical and problem-solving skills.
Problem-solving, diplomacy and persuasive selling skills.
Ability to work in a matrix organization and collaborate with internal partners and stake-holders.
Ability to execute and implement process changes across multiple sites.
Self-directed and detail oriented.
Travel may be required
Ability to work hours that align with North America and EMEA.
What's in it for YOU!
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us
Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.
Explore more opportunities at Transcom