Ambulatory Reception Coordinator Scheduler

Acknowledges and warmly greets patients immediately upon arrival in department and facilitates prompt patient flow.

Obtains vital information to ensure patient registration is accurate and complete

Verifies patient information including insurance, appointment type, demographic information, and infection control

Has working knowledge of 3rd party billing accounts such as work comp, mva, or research studies

Verifies patient completion of exam preparation, when needed

Completes forms for visits and explains necessary forms to patients

Scans insurances cards

Collect payments

Answers questions and provides resources about billing, financial assistance, and prior authorization

Works with interpreters and documents interpreter forms

Consistently and accurately schedules radiology appointments for walk in patients and assists with outside orders requests. 

Answers the phone and receives/send faxes, processes mail and independently handles or directs the information/questions to the appropriate individual.

Sends patient documents to Health Information Management when required.

Maintains supplies, files and documents.

Makes reminder phone calls to each patient for future appointments as appropriate.

Completes work using proper infection control practices and use of personal protective equipment.

Assists with kiosk check-in workflow when appropriate.

Demonstrates professional, courteous, individualized attention to patients and family. 

Listens effectively, provides support and feedback to patients and families. 

Keeps patients and families informed of delays.

Consistently makes provisions for patient/family dignity and privacy.

Responds to patient/family/visitor requests.

Provides information while respecting confidentiality following HIPAA guidelines.

Consistently refers questions/concerns to care team as necessary.

Acknowledges patients and families with a warm send off at the end of their visit. 

Consistently and accurately contacts the appropriate department for scheduling procedures, arranging transportation etc.

Assists health care team members as requested.

Works cooperatively with members of other departments (i.e. transport, laboratory, etc.) to provide optimal patient care.

Handles conflict or confrontation in a professional manner.

Consistently reports pertinent information including new physician orders, scheduled patient exams, and signs of abuse to the nurse.

Consistently answers telephone promptly and politely.

Consistently and accurately utilizes telephone, fax and paging system.

Provides patients with information regarding MyChart access, image requests, and other medical records needs.

Sets priorities during the shift.

Uses critical thinking skills.

Utilizes appropriate lines of communication with leadership authority.

Responds to crisis situations and establish appropriate priorities.

Assists in any additional duties assigned.

Adheres to high ethical and professional standards, show respect for and to others.

Maintains an orderly, clean environment in both patient and staff areas, following department cleaning practices.

Attends and participates in unit and department meetings.

Demonstrates economical utilization of department supplies.

Accepts responsibility and accountability for their actions and decisions.

Accepts responsibility for orienting new staff as assigned.

Floats to other desks when requested to do so.

Complies with work rules, standards and policies.

Consistently updates self with new information, policies/procedures.

Improves/expands expertise through reading, attending in-services etc.

Completes annual required education per policy.

Knowledgeable of emergency procedures