Crisis Response Team Manager
About the job
- A master's degree in Counseling, Social Work, Psychology, Marriage and Family Therapy, Behavioral Health, or a related human services field is required.
- At least two years of direct clinical experience providing behavioral health services is required.
- Experience working with individuals experiencing acute mental health crises, substance use disorders, serious mental illness, suicidal ideation, behavioral disturbances, or co-occurring disorders is required.
- Strong clinical assessment and crisis intervention skills are required.
- The candidate must be able to assess and manage risk effectively in high-pressure situations.
- Experience managing personnel, schedules, operations, and team performance is required.
- Strong organizational skills and exceptional attention to detail are required.
- The candidate must be able to make sound decisions independently and manage multiple priorities simultaneously.
- Knowledge of trauma-informed care, crisis stabilization practices, and behavioral health systems is required.
- A valid driver's license and acceptable driving record are required.
- The candidate must be able to work flexible hours and participate in on-call or after-hours leadership support as needed.
- Strong leadership and team management skills are required.
- Advanced crisis assessment and intervention capabilities are required.
- The candidate must be able to maintain composure and clinical judgment during emergencies.
- Strong problem-solving and conflict-resolution skills are required.
- The candidate must be able to support staff effectively in stressful and high-acuity situations.
- Strong analytical and organizational skills with attention to detail are required.
- The candidate must be able to improve workflows, streamline processes, and increase operational efficiency.
- The candidate must be able to interpret policies, regulations, and clinical standards.
- Competency in electronic health records and documentation systems is required.
- The candidate must be able to travel within the service area and work in community settings, homes, hospitals, schools, correctional settings, and other field-based environments.
- The candidate must be able to safely respond to potentially volatile or high-risk situations and sit, stand, walk, bend, and drive for extended periods as required.
- Provide oversight and clinical guidance for adult and children's mobile crisis response services operating 24 hours per day, 7 days per week.
- Ensure crisis services are delivered in a timely, clinically appropriate, trauma-informed, and culturally responsive manner.
- Support staff in conducting behavioral health crisis assessments, suicide risk assessments, homicide risk assessments, safety planning, de-escalation, and stabilization interventions.
- Provide consultation and support for high-risk, complex, or emergent clinical situations.
- Assist with crisis response and direct service delivery when staffing shortages or critical incidents occur.
- Review clinical documentation for accuracy, quality, compliance, and medical necessity.
- Ensure proper assessment of psychiatric, behavioral, environmental, social, developmental, and safety concerns for adult and child populations.
- Promote least restrictive interventions and diversion from unnecessary hospitalization, incarceration, or emergency department utilization when clinically appropriate.
- Coordinate with hospitals, law enforcement, schools, child-serving agencies, emergency departments, courts, and community partners regarding crisis response and continuity of care.
- Monitor adherence to evidence-based and best-practice crisis intervention models.
- Manage daily operations of 24/7 mobile crisis teams, including scheduling, staffing coordination, workflow oversight, and service delivery monitoring.
- Ensure adequate staffing coverage for all shifts, including evenings, weekends, holidays, and on-call responsibilities.
- Develop and implement operational procedures to improve workflow efficiency, productivity, response times, and service quality.
- Monitor key performance indicators, productivity expectations, response metrics, documentation timeliness, and program outcomes.
- Identify operational challenges and implement process improvement strategies to improve team effectiveness.
- Ensure compliance with state, federal, Medicaid, licensing, accreditation, and organizational standards.
- Participate in program planning, policy development, strategic initiatives, and quality improvement activities.
- Maintain accurate records, reports, schedules, incident documentation, and operational data.
- Participate in after-hours leadership support and crisis escalation management as needed.
- Provide direct supervision, coaching, mentoring, and performance management for clinical and support staff.
- Conduct staff meetings, supervision sessions, case consultations, and performance evaluations.
- Foster a supportive team culture focused on collaboration, accountability, professional growth, and staff wellness.
- Provide training and continuing education related to crisis intervention, risk assessment, trauma-informed care, suicide prevention, de-escalation, documentation standards, child and adolescent behavioral health, and safety procedures.
- Assist with onboarding, orientation, and competency development for new staff members.
- Identify staff training needs and develop educational opportunities to strengthen clinical and operational performance.
- Support employee engagement, retention, morale, and resilience in the crisis services environment.
- Address performance concerns, conflict resolution, corrective action, and personnel issues in collaboration with leadership and human resources.
- Ensure documentation meets clinical, legal, contractual, and billing requirements.
- Conduct chart reviews, audits, and quality assurance activities to monitor service quality and compliance.
- Ensure incident reporting procedures are followed accurately and promptly.
- Monitor adherence to safety protocols, risk management procedures, and crisis response standards.
- Participate in accreditation reviews, audits, and regulatory inspections.
- Use data and performance metrics to identify trends and guide program improvements.
- Promote continuous quality improvement and accountability across service delivery.
- At least two years of supervisory, management, or team leadership experience is preferred.
- Experience working with both adult and child or adolescent populations is preferred.
- Professional licensure or license eligibility, such as LPC, LICSW/LCSW, LMFT, or equivalent, is preferred.
- Experience in mobile crisis response, crisis stabilization, emergency psychiatry, community mental health, or behavioral health emergency services is preferred.
- Experience with Medicaid documentation and behavioral health compliance standards is preferred.
- Certification or specialized training in crisis intervention, suicide prevention, trauma-informed care, or de-escalation techniques is preferred.
- Experience collaborating with law enforcement, hospitals, schools, child welfare, or emergency response systems is preferred.
About the company
AltaPointe Health Systems provides integrated behavioral health, primary care, and substance use treatment across Alabama through hospitals, a crisis center, outpatient clinics, and Accordia Health, a Federally Qualified Health Center. Its care model combines medical services delivered by physicians and extenders with coordinated behavioral health and addiction treatment, supported by an academic partnership with the University of South Alabama College of Medicine, Department of Psychiatry. This integrated network allows patients to receive multiple services in related settings, improving continuity of care. The goal is to expand access to comprehensive mental and physical health services in Alabama and to support medical education and psychiatric care through its affiliations.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Mobile, Alabama
Founded
N/A
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Simplify's Take
What believers are saying
- September 2026 grants total $3.6 million for cybersecurity, school mental health, and access points.
- BayPointe's $15 million expansion added 34 adult beds and new classrooms September 21, 2026.
- AltaPointe's crisis center reached $101.5 million in community savings on September 2, 2026.
What critics are saying
- A 2025 Mobile verdict found AltaPointe liable for $7 million after a patient assault.
- Its September 2026 expansion increases fixed-bed costs while Alabama reimbursement stays political.
- A larger safety verdict or Medicaid audit could trigger reserve stress and contract scrutiny.
What makes Altapointe Health Systems unique
- AltaPointe runs 22 CCBHCs, eight FQHCs, and two psychiatric hospitals across Alabama.
- Its 988 Lifeline and crisis center handled 74,000 calls in 2025.
- The September 2026 school-telehealth grants extend its integrated behavioral-primary care network.
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Ivey announces first grants of new rural healthcare program. Gov. Kay Ivey announced 138 rural healthcare grants totaling more than $144 million, including awards for providers and projects serving Lowndes County. Gov. Kay IveyPhoto submitted | THE LOWNDES SIGNAL Governor Kay Ivey on Monday announced the awarding of 138 grants worth a total of more than $144 million to healthcare providers and institutions throughout the state as part of the Alabama Rural Health Transformation Program (ARHTP). Several organizations serving Lowndes County are among the grant recipients. Alabama Primary Health Care Association received $867,102 to establish a shared rural health technology and care coordination framework to strengthen collaboration among participating health centers, rural clinics, hospitals and community mental health providers in 43 counties including Crenshaw and Lowndes. Another provider, Haynes Ambulance of Alabama Inc. was granted $283,314 to strengthen cybersecurity and information technology systems across its rural emergency medical service stations to protect patient information and improve operational reliability in eight counties: Bullock, Covington, Crenshaw, Elmore, Lowndes, Macon, Pike, Tallapoosa. The funds awarded Monday, Aug. 24, will support projects covering rural areas in each Alabama county to improve healthcare access, quality and outcomes. "Alabama is serious about creating systematic changes through the ARHTP to ensure every citizen has access to quality care. This program is enabling institutions covering every part of the state to improve healthcare for Alabamians through projects that are both innovative and sustainable," Ivey said. "From the federal policymakers and state administrators to our professional healthcare leaders, I commend all the thoughtful work dedicated to ensuring the success of this program." The University of South Alabama earned a grant of $1.51 million to establish a regional healthcare technology and interoperability network serving 10 rural hospitals across south Alabama through a coordinated hub-and-spoke model that combines shared technology services, enhanced interoperability, cybersecurity modernization and standardized operational platforms to improve provider sustainability and patient care in 17 counties: Butler, Choctaw, Clarke, Conecuh, Covington, Crenshaw, Dallas, Escambia, Greene, Hale, Lowndes, Marengo, Monroe, Perry, Sumter, Washington and Wilcox. Alabama Vascular Specialists got $241,894 to expand vascular specialty services at its Selma satellite clinic by purchasing ultrasound, circulation-testing, and accessible examination equipment. The new equipment will allow the clinic to increase diagnostic testing capacity, improve patient triage, and expand clinic frequency from one to two days per week residents in communities including those in Lowndes County. The ARHTP plan was developed by a team that included members from the Governor's Office, the Alabama Department of Economic and Community Affairs (ADECA), the Alabama Department of Finance, the Alabama Medicaid Agency and the Alabama State Health Planning and Development Agency. ADECA administers the ARHTP, which includes 11 initiatives. During this initial round of grant funding, five of those initiatives are being funded, including Rural Health, Rural Workforce, Mental Health, Rural Health Practice and Collaborative Electronic Health Record (EHR), IT and Cybersecurity. Grant awards for additional initiatives are in process and will be announced at a later date. Faulkner University gained an award of $2.08 million to establish the Eagle Care Mobile Health Network using two mobile healthcare units, virtual visits, remote health monitoring and care coordination to bring ongoing services directly to underserved rural communities in Bullock, Butler, Dallas, Lowndes, Macon, Marengo, Perry and Wilcox counties. UAB Montgomery was granted $2.09 million to implement the Lowndes County "Street MAP" Clinic to expand access to healthcare services for underserved residents in Lowndes County. The projects are supported by the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $203,404,326.54 with 100 percent funding by CMS/HHS. The contents are those of the authors and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government. "The Trump Administration's Rural Health Transformation Program is based on one simple idea: your access to quality health care shouldn't depend on your ZIP code," said Centers for Medicare and Medicaid Services Administrator Dr. Mehmet Oz. "Funding new approaches to expand access to both primary and specialty care is a critical step toward achieving that vision for Alabamians, and I look forward to seeing RHTP investments drive equally transformative innovations for rural communities nationwide." Under the rural workforce initiative, Faulkner University got $975,000 to establish a rural healthcare workforce program that provides tuition assistance to eligible health profession students who commit to five years of employment in rural Alabama and support housing, travel and related costs for students completing rural clinical rotations in 58 counties including Butler, Crenshaw and Lowndes counties. Regional Training Institute was awarded $1.38 million to purchase and equip two mobile training units to bring hands-on emergency medical services training to rural residents who may have difficulty traveling to a training location. The project will serve 36 counties including Lowndes and Crenshaw. The initiative granted the University of South Alabama $1.25 million to strengthen the rural healthcare workforce by expanding physician residency training in rural settings and developing training and support for community health workers, telehealth implementation and healthcare revenue-cycle staff in 17 counties including Butler, Crenshaw and Lowndes. As part of the program's mental health initiative AltaPointe Health Systems received $935,895 to establish the Alabama School Mental Health Network to expand school-based mental health crisis services through a coordinated telehealth model, helping students in rural communities receive timely support during a behavioral health crisis in 44 Alabama counties including Lowndes. The initiative also included an award to Montgomery Area Mental Health Authority DBA Carastar Health for $1.04 million to expand behavioral health services and strengthen operational infrastructure to support Certified Community Behavioral Health Clinic certification and improve access to coordinated care in rural communities in Elmore and Lowndes counties. "To say that there is great interest in improving rural healthcare in Alabama is an understatement. This announcement comes at the end of a process that included six packed-house informational meetings in different locations throughout the state, five grant application workshops and hundreds of grant applications," said ADECA Director Kenneth Boswell. "I appreciate the confidence that Gov. Ivey and the Legislature have in ADECA's ability to administer this important program, and we are excited to now see so many projects moving forward." Visit governor.alabama.gov/newsroom to read the full press release on the Governor's website detailing the healthcare providers and institutions receiving grants for projects under each of the five initiatives being funded, with grant amounts and the counties served. Story Tags
AltaPointe Health expands Access to Care, serving more individuals across Alabama. MOBILE, Ala., April 23, 2026 /PRNewswire/ - AltaPointe Health continues to strengthen its commitment to expanding access to high-quality mental health care, ensuring more individuals and families receive the support they need. Recent data highlights significant growth in services. Data shows services increased from 1.4 million in 2023 to over 1.9 million in FY 2025, indicating higher demand and broader access to care. AltaPointe's Access to Care team plays a critical role in connecting people to services quickly and efficiently. In 2025 alone, the team answered more than 66,000 calls during business hours, along with over 6,000 after-hours crisis calls, demonstrating the growing demand for mental health support. Additionally, more than 8,000 calls were answered through the 988 Lifeline Center, reinforcing the organization's role as a vital resource for individuals in crisis across the region. AltaPointe provides a comprehensive system of care, including 22 Certified Community Behavioral Health Clinics (CCBHCs), eight Federally Qualified Health Centers (FQHCs), two psychiatric hospitals, and more than 100 programs across seven counties. This wide network allows the organization to meet patients where they are, offering both behavioral and primary care services in a coordinated approach. The organization's continued growth reflects a broader understanding of the importance of mental health. From crisis intervention to ongoing treatment, AltaPointe remains focused on delivering compassionate, patient-centered care. "Mental health care is vital to the overall health and strength of our communities. As awareness continues to grow, more individuals are reaching out for support," said Tuerk Schlesinger, CEO of AltaPointe Health. "Our dedicated team is committed to providing high-quality, compassionate care that empowers individuals on their journey to mental and physical wellness, while working to remove barriers and ensure help is accessible whenever it's needed most." AltaPointe Health encourages anyone in need of mental health services to reach out at (251) 450-2211. Help is also available 24/7 through the 988 Suicide & Crisis Lifeline. About AltaPointe AltaPointe Health is an extensive healthcare system providing behavioral and primary healthcare. Each year it provides more than 1 million services to 45,000 patients across Alabama. A national leader in behavioral health for more than 60 years, AltaPointe expanded its service array in 2018 to include primary care. Its team of 28 physicians and 16 physician extenders renders the medical care services throughout the organization and serves as the administration and faculty for the University of South Alabama, College of Medicine-Department of Psychiatry. Learn more about AltaPointe's services for adults and children atwww.AltaPointe.org. SOURCE AltaPointe Health Systems
AltaPointe Health launches innovative iPad pilot program to reduce non-emergency 911 calls. News provided by. MOBILE, Ala., Oct. 24, 2025 /PRNewswire/ - AltaPointe Health, in partnership with MyCare Technologies, the Mobile Police Department, and Mobile Fire-Rescue, has launched a new pilot program aimed at reducing non-emergency 911 calls and improving access to behavioral healthcare for individuals in crisis. For the past few years, Mobile police officers have used iPads in the field to connect individuals experiencing behavioral health crises directly with AltaPointe clinicians. Now, through this new initiative, those same iPads will be placed directly into the hands of frequent 911 callers - giving them immediate, 24/7 access to mental health support from trained professionals. "MyCare Technologies approached us about expanding the iPad program to see how effective it could be when the technology is placed directly with individuals who often rely on 911 for non-medical needs," said Dr. Cindy Gipson, AltaPointe Health's Director of Crisis and Justice-Involved Services. "The program won't cost the city or taxpayers anything, but it has the potential to save significant public resources while improving care for some of our most vulnerable residents." The program targets the top 50 frequent 911 callers - individuals identified as "high utilizers" of emergency and EMS services, often transported to local hospitals multiple times a year for non-medical concerns. Mobile Fire-Rescue Interim Chief Barry Glisson explained the strain such calls place on public safety resources. "There's mental fatigue of constantly running on the same patient multiple times in a day. The other part is just the use of the resources," said Glisson. "That can take resources from other residents and community members who have a need for calling 911." Last year, it cost the City of Mobile more than $1 million to transport 70 patients to the hospital 10 or more times. This year alone, 40 patients have generated $565,000 in ambulance costs, with only a fraction reimbursed through insurance. The MyCare iPads are exclusively configured with only a single, secure app that connects users directly to AltaPointe clinicians or peer specialists for real-time video sessions. From there, individuals can receive virtual support or be directed to AltaPointe's Crisis Center for further assistance. "Sometimes, it's as simple as not having food or a safe place to sleep," said Dr. Gipson. "For most of us, that's not a 911 call - but for someone struggling to think coherently day to day, that's a crisis. Now, instead of dispatching emergency vehicles, we can connect them with someone who can help immediately." The six-month pilot will be funded and supported by MyCare Technologies at no cost to taxpayers. Over the next six months, AltaPointe and city partners will collect and analyze outcomes to measure its effectiveness in reducing call volume, emergency transports, and associated costs. "The hope is that this becomes a long-term, cost-saving measure for taxpayers and a lifeline for individuals in crisis," said Dr. Gipson. "It's about getting the right kind of help to the right people - at the right time." AltaPointe Health is an extensive healthcare system providing behavioral and primary healthcare. Each year it provides more than 1 million services to 45,000 patients across Alabama. A national leader in behavioral health for more than 60 years, AltaPointe expanded its service array in 2018 to include primary care. With an even greater focus on the patient's whole health, it operates Accordia Health, a Federally Qualified Health Center with six clinic sites. Rounding out the continuum, AltaPointe operates two psychiatric hospitals serving children and adults, one Behavioral Health Crisis Center, and 22 outpatient behavioral healthcare clinics. Its team of 28 physicians and 16 physician extenders renders the medical care services throughout the organization and serves as the administration and faculty for the University of South Alabama, College of Medicine-Department of Psychiatry. SOURCE AltaPointe Health Systems
MOBILE, Ala., July 29, 2025 /PRNewswire/ - AltaPointe Health is excited to announce the opening of its newest children's outpatient clinic located at 4211 Government Boulevard in Mobile, Alabama.
MOBILE, Ala., May 30, 2025 /PRNewswire/ -- In today's digital world, it's not uncommon to see children and teens immersed in screens—whether it's phones, tablets, or laptops. For many parents, figuring out how much screen time is too much has become a daily struggle. Dr. Hays Todd, a board-certified child and adolescent psychiatrist with AltaPointe Health, often helps families navigate this challenge with insight and compassion. "There's no magic number of minutes that's right for every child," Dr. Todd explained