Billing Clerk
About the job
- Provide courteous, professional, prompt, efficient, and accurate service to patients and customers.
- Review and verify patient account information against insurance program specifications.
- Resolve routine patient billing inquiries and problems.
- Follow up on balances due from insurance companies and patients.
- Enter charges, payments, denials, and adjustments electronically in accordance with practice requirements.
- Establish patient payment plans.
- Assist providers with proper coding.
- Assist with insurance verification as necessary.
- Assist the PSR and call center with billing questions.
- Work with the Office Manager on front-office billing issues.
- Reconcile monthly lab and X-ray invoices.
- Reconcile online payment portals with the electronic medical record daily.
- Maintain confidentiality of patient information in accordance with established guidelines.
- Plan and organize workload to maintain efficient patient operations.
- Work collaboratively while maintaining a strong customer focus and responding to multiple team demands and patient needs.
- Perform insurance and billing clerical duties, including reviewing and verifying patient account information against insurance program specifications.
- Send monthly statements to patients with outstanding balances.
- Prepare and upload claims for insurance companies.
- Transfer and manage collection accounts.
- Submit the monthly bad debt list to the Finance Director.
- Balance daily payment reports and prepare daily bank deposits.
- Assist patients with patient fee waivers.
- Appeal denied claims and routinely follow up on unpaid claims.
- Process patient and insurance refunds.
- Prepare monthly reports and participate in the month-end close process.
- Support improvement of the patient experience and healthcare processes, contribute to high-quality healthcare, and participate in ongoing performance improvement.
- Perform other duties as required or assigned.
About the company
Primary Care & Hope Clinic provides affordable primary and behavioral health care at three Tennessee locations (Murfreesboro, Smyrna, Shelbyville) for adults, children, and families. It accepts Medicare, TennCare, and most private insurance, and uses a sliding fee scale based on income to reduce costs for qualifying patients. Services include primary care, preventive care, mental health support, and care coordination, delivered through visits at its clinics. Its goal is to improve community health by making high-quality care affordable and accessible for all residents through the FQHC model and its local presence.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Murfreesboro, Tennessee
Founded
1992
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Simplify's Take
What believers are saying
- The June 2026 website lists expanded hours, including Saturday access in Murfreesboro.
- A 2026 retention article says turnover fell to 22% from 2022, improving continuity.
- HHS awarded $102.1 million on 2026-08-13 to expand health centers, lifting sector demand.
What critics are saying
- Revenue depends on government, church, foundation, and donor support; a 2027 funding gap hurts operations.
- 340B pricing faces federal scrutiny; reimbursement changes would squeeze pharmacy margins quickly.
- A severe Medicaid shift or donor pullback could force site closures and end the safety-net model.
What makes Primary Care & Hope Clinic unique
- Since 2026-06, it runs four Tennessee sites plus an in-house pharmacy network.
- It serves uninsured and underserved Middle Tennessee patients regardless of ability to pay.
- Its 340B pharmacy, behavioral health, psychiatry, nutrition, and interpreter services deepen patient retention.
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Benefits
- Health Insurance
- Wellness Program
- Mental Health Support
- 401(k) Retirement Plan
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options
- Conference Attendance Budget
- Family Planning Benefits