Quality Excellence Engineer

Preferred location: Poznań - Poland

Responsible for leading customer quality and continuous improvement activities across assigned manufacturing sites and product lines. This role manages customer complaints and quality investigations, drives root cause analysis and corrective actions, and partners with cross-functional teams to improve product quality and customer satisfaction. The position also supports quality compliance, performance reporting, and the implementation of quality standards and best practices across the business.

• Bachelor’s degree required; Chemistry, Engineering, or a related discipline preferred

• 3-5 years’ experience in Product Development, Operations, Quality, or a Technical function

• Strong communication, presentation, project management, and cross-functional leadership skills

• Proven problem-solving experience, including root cause analysis and continuous improvement methodologies (e.g. 8D, A3, Lean)

• Ability to manage multiple priorities, adapt to changing business needs, and deliver results

• Proficient in Microsoft Office applications and data analysis tools (e.g. Excel, Word, Access, Minitab)

• Knowledge of manufacturing processes, data analysis, change management, and continuous improvement principles

• Valid Class B driving licence and willingness to travel up to 30%; customer-facing and advanced systems knowledge advantageous.

What we Offer:

• The established salary range for this position is 

• Work-Life Balance: We value your personal time and well-being. 

• Career Opportunities:Grow within a truly international business. 

• Ongoing Training and Support:Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer. 

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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Customer Quality & Complaint Resolution

• Lead the end-to-end management of customer complaints, claims, and quality escalations, ensuring timely investigation and resolution.

• Act as the primary quality contact for customers, providing clear communication on root causes, corrective actions, and quality performance.

Quality Improvement & Investigations

• Drive root cause investigations and continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies.

• Identify quality risks and implement corrective and preventive actions to improve product quality and reduce recurrence.

Cross-Functional Quality Partnership

• Partner with Operations, R&D, Supply Chain, and Commercial teams to support quality objectives, new product introductions, and process improvements.

• Support compliance with quality standards, customer requirements, and audit programs while promoting best practices across sites.

Data, Reporting & Analytics

• Develop and maintain quality metrics, dashboards, and reporting to monitor performance, identify trends, and drive data-based decision making.

Quality Leadership

• Provide quality leadership, coaching, and guidance to site teams, fostering a culture of continuous improvement, customer focus, and operational excellence.