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Concentrix

Global BPO offering customer engagement services

Change & Productivity Manager

Business OperationsConfirmed live in the last 24 hours
Full-timeSão Paulo, State of São Paulo, BrazilIn-person

About the Job

Requirements

  • Extensive experience in change management and operational strategy within a large organization.
  • A strategic thinker with project management skills and a track record of successful change initiatives.
  • Superior communication skills and the ability to articulate change strategies and benefits to diverse audiences.
  • The ability to build strong relationships and influence stakeholders at all levels.
  • A bachelor's degree in business, management, or a related field is required.

Responsibilities

  • Lead and manage change management processes across multiple departments to streamline operations.
  • Develop and implement productivity-enhancing strategies that align with organizational goals.
  • Foster a culture of continuous improvement by identifying and removing obstacles to productivity.
  • Collaborate with leadership and teams to support and guide them through transitions and changes.
  • Measure the effectiveness of change initiatives and continuously refine approaches based on feedback and data.

Desired Qualifications

  • An advanced degree is preferred.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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