Rosewood Hotel Group

Global luxury hotel management and brands

Night Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeRome, Metropolitan City of Rome Capital, Italy€29k - €33k /yrIn-person

About the Job

Requirements

Three to five years of supervisory experience in Rooms operations.
Background in five-star luxury hotels, preferably in international chains.
Fluent spoken and written English and Italian.
A Bachelor’s degree in Hotel Management or Business is preferred.
The role requires flexible night shifts, including weekends, public holidays, and peak operating periods.
Availability to handle emergency situations and VIP guest requests as required.
Ability to work extended periods standing and move frequently throughout guest-facing areas.
Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.

Responsibilities

Supervise and lead the Night Front Office team to ensure efficient and professional overnight operations.
Participate in training, coaching, and development of the Night Team.
Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
Handle special guest requests, complex situations, and urgent matters after Housekeeping and Room Service operations have closed.
Coordinate with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to provide a seamless guest experience.
Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
Maintain accurate guest records and ensure confidential information is updated in the Property Management System.
Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
Implement and monitor quality standards and luxury service procedures.
Ensure compliance with internal procedures, policies, and safety regulations.
Work with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
Maintain Front Office and back-office areas in a clean, organized, and secure condition.
Support the hotel's sustainability initiatives and promote environmental best practices among team members.
Assist in recruiting and selecting Guest Services associates, following hotel guidelines and using a competency-based approach.
Oversee associates' punctuality and appearance, ensuring correct uniforms and compliance with grooming standards.
Develop associates' skills and abilities through appropriate training, coaching, and mentoring.
Assist in conducting annual performance development discussions and supporting associates' professional development goals.
Support the development of Departmental Trainers through ongoing feedback and monthly meetings.
Provide feedback on Associate Engagement Survey results and ensure relevant changes are implemented.
Maintain brand integrity and clarity as a Brand Ambassador.
Model the company’s culture, vision, mission, and core values, and comply with company policies.
Work within preset budgetary limits, pursue upselling goals, and collaborate with Revenue and Sales leaders.
Take on other reasonable tasks in addition to those stated.

Desired Qualifications

Cross-cultural work experience.
A Bachelor’s degree in Hotel Management or Business.

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

Rosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his working hours, working closely with GSM, Director of FOH and MD when needed.

Key Responsibilities:

Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
Participate in the training, coaching, and development of the Night Team.
Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
Ensure the implementation and monitoring of quality standards and luxury service procedures.
Ensure compliance with internal procedures, policies, and safety regulations.
Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
Maintain Front Office and back-office areas in a clean, organized, and secure condition.
Support the hotel's sustainability initiatives and promote environmental best practices among team members.
Assists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Assists to conduct annual performance development discussions with associates and to support them in their professional development goals.
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
Assists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
Flexible night shifts, including weekends, public holidays, and peak operating periods.
Availability to handle emergency situations and VIP guest requests as required.
Extended periods of standing and frequent movement throughout guest-facing areas.
Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.Contribute to ensuring that brand integrity and clarity are always maintained
Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission and core values at all times.
Complies to the company policies.
Works with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders.
Takes on other tasks in addition to the ones stated, in a reasonable framework.

Qualifications:

Strong leadership skills with the ability to motivate and guide a team.
Outstanding guest service and hospitality mindset.
Excellent organizational skills and attention to detail.
Proactive, responsive, and calm under pressure.
High level of discretion and confidentiality.
Ability to anticipate guest needs and exceed expectations.
Strong teamwork and interpersonal communication skills.
Professional appearance and polished demeanor.
3 to 5 years supervisory experience in Rooms operations.
Background in 5-star luxury hotels preferably in international chains.
Cross-cultural work experience preferred.
Fluent spoken and written in English and Italian
Bachelor’s degree in Hotel Management or Business preferred.
We offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.

About the Company

Rosewood Hotel Group

Global luxury hotel management and brands

Rosewood Hotel Group operates a global portfolio of luxury hospitality brands, including Rosewood (ultra-luxury), New World Hotels & Resorts (upper-upscale), Asaya (integrated wellness), and Carlyle & Co. (private members club). It manages about 60 properties across 26 countries, with more than 30 new properties in development. The company runs high-end hotels and wellness and private club experiences, delivering guest stays and curated programs that reflect local culture and place. Its approach centers on Relationship Hospitality—genuine, heartfelt interactions—and integrating the story and geography of each destination into its experiences, supported by a commitment to DEI and positive community impact. The goal is to create a future where people and places enrich one another, to make meaningful, lasting relationships with guests and destinations, and to expand its global footprint while honoring local culture and advancing positive impact.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hong Kong
Founded: 2016

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