Best Friends

Best Friends

Retail and online pet care products

Veterinary Programs Supervisor - Veterinary Programs, Satellite

Full-Time
$65k/yr
Mid
Kanab, UT, USA
In Person

Relocation assistance may be available. Travel, including overnight stays, may be required.

No H1B Sponsorship

About the job

Requirements
  • Experience working as a veterinary technician in a shelter, veterinary clinic, or animal hospital is required.
  • A customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues, including familiarity and comfort with a conversational adoption process, is required.
  • Ability to work with, leash, kennel, walk, and handle cats and dogs, including animals with health or behavior conditions or concerns, is required.
  • Basic ability to identify and discuss medical and behavioral characteristics of dogs and cats is required.
  • Ability to handle sensitive and confidential situations is required.
  • Ability to work in a fast-paced environment with well-developed organizational skills to manage multiple competing tasks and demands is required.
  • Proficiency with Microsoft Office products is required.
  • Routinely lift 40 pounds and perform daily strenuous activity, including lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  • Ability to perform repetitive tasks for extended periods, including typing, sitting, walking, and arm and hand motion.
  • Ability to work indoors and outdoors in extreme heat and cold.
  • Ability to work around dogs, cats, and other animals of all sizes, temperaments, and medical statuses.
  • A valid driver's license meeting Best Friends Animal Society's driver qualification standards is required.
  • Ability to travel, including overnight stays, when needed.
  • Availability for variable schedules, including weekends, nights, holidays, and possible on-call shifts.
  • Valid U.S. work authorization that does not now or in the future require visa sponsorship is required.
Responsibilities
  • Oversee, coordinate, and conduct daily clinic and veterinary care programs alongside team members and volunteers.
  • Utilize volunteers and increase operational efficiency to expand lifesaving capacity.
  • Support care and cleaning for animals temporarily housed or transported in Best Friends' vehicles or facilities.
  • Perform and teach medical care, including intravenous injections, blood draws, medication administration, vaccinations, subcutaneous fluids, catheter placement, and microchipping under a veterinarian's direction.
  • Apply sterile techniques, use surgical instruments, and perform pharmacology, anesthesia monitoring, surgical induction and recovery, humane restraint, and emergency stabilization procedures.
  • Ensure and maintain a clean and disinfected work environment.
  • Maintain controlled-substance logs and accurately enter and maintain patient and client medical data.
  • Provide veterinary technical treatment, support, training, and performance feedback.
  • Participate in performance conversations and support hiring and onboarding.
  • Ensure teams meet Best Friends' program requirements and procedures.
  • Collaborate with team members across operations to support efficient processes and veterinary service goals.
  • Follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.
  • Support daily activities across teams.
  • Maintain a safe workplace, model safe work practices, and address or communicate unsafe practices and conditions to leadership.
Desired Qualifications
  • Experience leading teams or managing people.
  • Experience with emergency medicine.
  • Veterinary technician certification.
  • Bilingual or multilingual skills.
  • Familiarity with shelter software or animal management software.

About the company

Best Friends Pets operates in the pet care and pet supplies market in Australia, offering a range of products for dog and cat owners. Its lineup includes premium pet food, flea and tick treatments, grooming supplies, and pet accessories. The company sells through both physical retail locations and an online platform, providing convenience and broad reach for customers. Revenue comes from retail sales of pet care products and supplies, with partnerships with reputable brands and exclusive deals helping to stand out. Unlike purely online retailers or single-brand shops, Best Friends Pets blends in-store shopping with e-commerce and focuses on high-quality, well-known brands to attract pet owners. The company’s goal is to make it easy for customers to access high-quality pet care products in the Australian market and maintain a competitive edge through product quality, convenience, and strategic partnerships.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • PetO’s July 2025 rebrand modernized Best Friends without changing loyalty credits.
  • Best Friends still lists stores across NSW, Victoria, Queensland, and the ACT in 2026.
  • PetO claims lower prices and faster delivery, matching shifting shopper expectations in 2026.

What critics are saying

  • Petstock’s 2025 divestiture absorbed Best Friends into PetO, disrupting brand continuity and systems.
  • The ACCC forced sales of 26 Best Friends stores, signaling antitrust overhang through 2026.
  • If PetO integration falters, customers and vets shift to Petstock, Greencross, or independents.

What makes Best Friends unique

  • Best Friends Pets became PetO in 2025, preserving local teams and loyalty credits.
  • Its omnichannel model spans 25,000 products, click-and-collect, 2-hour delivery, and home delivery.
  • Co-located OurVet clinics and grooming sites create sticky, higher-frequency customer relationships.

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Benefits

Relocation Assistance

Company News

The Growth Fund
Jul 24th, 2024
Best Friends - The Growth Fund

The Growth Fund acquired a substantial shareholding in July 2012 Best Friends Pets is a big box retailer of pet products and services located in Vic, Qld and NSW Focus is on rolling out additional stores The Best Friends Journey The Growth Fund identified the pet industry as an attractive sector which had traded resiliently through... Read more »