Warehouse Operations Supervisor

Operations Supervisor

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Supervisor will play a critical role in driving operational excellence and team performance across fulfillment center operations.

ROLE OVERVIEW
The Fulfillment Center Supervisor leads all shift-level shipping, receiving, and order processing operations, overseeing a team of up to 200 employees while maintaining the highest standards for productivity, accuracy, and safety. This role is responsible for developing frontline talent and Team Leads, driving continuous process improvements, and ensuring customer needs are met through disciplined, floor-level leadership. The Fulfillment Center Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with Operations and Senior Management to develop and implement policies, procedures, and process improvements that drive departmental efficiency across the fulfillment center.

• Collaborate with HR, workforce planning, and peer supervisors to ensure staffing levels align with forecasted volumes and operational demands.

• Present operational updates, performance results, and key initiatives across a variety of environments including business meetings, stand-up formations, and town hall meetings.

People Leadership:

• Directly supervise up to 200 fulfillment center employees, carrying out all supervisory responsibilities in accordance with company policies and applicable laws — including interviewing, hiring, onboarding, performance management, and disciplinary action.

• Develop Team Leads and frontline employees by identifying individual strengths and growth opportunities, building next-level leadership capability within the team.

• Train, motivate, coach, and reward employees to drive engagement and achieve optimal performance results.

Fan & Customer Impact (Obsessed with Fans)

• Lead with a customer-first mindset, ensuring that all shift-level operations are oriented toward meeting and exceeding customer expectations for accuracy and on-time fulfillment.

• Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders as promised.

• Review, prioritize, and organize all operational activities during the shift to minimize disruption and protect the fan experience.

• Ensure time card approvals, vacation management, and daily and weekly overtime decisions are handled promptly to keep the floor fully staffed and customer commitments protected.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Develop and implement on-going process improvements to drive departmental efficiency, drawing on Lean, Six Sigma, or other continuous improvement methodologies where applicable.

• Analyze large amounts of operational data to identify trends, develop courses of action, and execute solutions that improve throughput, quality, and cost performance.

• Maintain a working knowledge of all operating systems pertaining to the work area, proactively identifying opportunities to leverage technology for better outcomes.

• Assist Operations and Senior Management with the development and rollout of new policies and procedures that position the fulfillment center for scalable growth.

Ownership & Execution (Determined & Relentless Mindset)

• Maintain high visibility and access to employees on the fulfillment center floor throughout the entire shift, modeling accountability and a hands-on leadership approach.

• Maintain safety programs and all required safety training for the team, ensuring full compliance with safety guidelines at all times.

• Perform all required administrative tasks including the preparation of reports and correspondence that support shift and departmental operations.

• Influence peers and leaders across the organization to drive the right operational outcomes, demonstrating strong and proven cross-functional influencing skills.

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:

• 5+ years of experience in a leadership role within a fulfillment, distribution, manufacturing, or similar high-volume operational environment.

• Demonstrated ability to directly supervise large hourly populations of 25 or more employees, with experience managing teams of up to 200.

• Experience analyzing large amounts of operational data to develop and execute a course of action that improves productivity, quality, and reliability.

• Proven experience managing full supervisory responsibilities including interviewing, hiring, performance appraisal, coaching, discipline, and conflict resolution.

• Experience using warehouse management or other warehouse-based software systems.

• Strong written and verbal communication skills, with the ability to present content effectively across business meetings, stand-up formations, and town hall settings.

• Ability to influence peers and leaders across the organization to drive the right outcomes, with strong and proven influencing skills.

Preferred Qualifications:

• Experience with Lean, Six Sigma, or other process improvement methodologies.

Education:

• Bachelor's Degree and/or equivalent experience (5+ years in a leadership role).

WORK LOCATION
Select the option below that matches this role, delete the other two, and fill in every highlighted field before posting.

On-site: Your work location will be onsite in Waxahachie, TX.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.