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Zaizi

Designs secure digital government services

Head of Product

Product ManagementConfirmed live in the last 24 hours
Full-timeLondon, UKNo salary listed

About the Job

Requirements

  • A proven track record of leading Product, Business Analysis, or User-Centred Design capabilities, supported by hands-on experience delivering complex, high-stakes digital services within UK Central Government or regulated public-sector environments.
  • Demonstrated courage and diplomatic finesse to challenge CEOs, CTOs, and client executives, and steer technical discussions toward measurable human and organisational impact.
  • Deep expertise in the Government Digital Service lifecycle and a strong track record of leading teams through GOV.UK Service Assessments.
  • Experience managing, coaching, and inspiring Product, Business Analysis, and/or User-Centred Design practitioners.
  • A strategic problem-solving mindset and comfort navigating emerging technologies such as AI and translating them into tangible, user-friendly services.
  • Strong commercial acumen and experience shaping bids, defining product propositions, and estimating multidisciplinary team requirements.
  • Strong stakeholder management skills, including influencing senior civil servants and uniting diverse groups around a product vision.
  • Humility and adaptability, including making decisions based on available data and changing approach when user research or new information warrants it.
  • Sound technical understanding to work credibly with Engineering, Architecture, DevSecOps, and AI specialists.
  • Communication and narrative skills to translate complex technical or strategic concepts for diverse audiences, gain buy-in from skeptical senior stakeholders, deconstruct technical hype, and frame initiatives around public value rather than feature delivery.
  • Ability to move between detail and the broader context, clarify complex situations, and help product managers cut through ambiguity.
  • Proven experience establishing rigorous delivery boundaries and outcome-based governance to help product managers and teams prevent uncontrolled project growth and scope creep.

Responsibilities

  • Own product strategy and user-centred design quality across Arran’s portfolio; advise senior civil servants and serve as the senior escalation point for product vision, quality, and GDS Service Assessment risks.
  • Establish outcome frameworks, including KPIs and OKRs, and roadmapping standards across the product lifecycle from Discovery through live service operationalisation.
  • Champion the GOV.UK Service Standard and user-centred design best practice across the club, setting benchmarks for Discovery, Alpha, Beta, and Live phases and assuring outcomes in government Service Assessments.
  • Lead the product vision for AI-enabled government services, ensuring AI integrations address validated user problems and account for ethical considerations, accessibility, and safe service design.
  • Challenge groupthink and connect technical ambition to validated user needs, ethics, and measurable public value; investigate complex problems and pivot or halt initiatives when user research, data, or operational realities warrant it.
  • Lead the Product Management, Business Analysis, and User-Centred Design professions; recruit, manage, and inspire practitioners; define professional standards; conduct SFIA reviews; manage career and pay progression; and foster continuous learning and innovation.
  • Participate in the Community of Practice and collaborate with other Heads of Product to develop career pathways, training, and learning opportunities.
  • Advise senior government stakeholders on digital strategy, organisational reform, and policy delivery; define product visions, support transitions to agile user-centric product management, and influence explicit and implicit stakeholder needs.
  • Partner with the Heads of Delivery and Engineering to balance user needs, technical feasibility, and delivery constraints, and create multidisciplinary teams focused on outcomes, collaboration, continuous improvement, sustainable delivery, accountability, and product quality.
  • Shape and pitch product and User-Centred Design approaches, estimate team sizes and compositions, and write technical and commercial responses for public-sector bids.
  • Share accountability for Club Arran’s financial and operational performance; co-manage the Club profit and loss, oversee commercial health, revenue, margin, utilisation, and forecasting, and ensure Statements of Work are deliverable and financially viable while balancing client outcomes, team wellbeing, quality, and commercial performance.

About the Company

Zaizi

Designs secure digital government services

Zaizi helps public sector organisations realise their potential by designing, building, and sustaining secure digital services with a strong focus on user needs. The core product is a full delivery approach: understanding what citizens and staff require, creating user-friendly digital services, developing them securely, and providing ongoing maintenance so services stay reliable over time. Zaizi differentiates itself by concentrating on the public sector and offering end-to-end delivery—from initial design through development to long-term support—so digital government projects can succeed. The company’s goal is to make public services easier to use and more efficient, helping governments deliver better experiences for citizens.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2007

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