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Concentrix

Global BPO offering customer engagement services

BI Specialist - TCF

Business IntelligenceConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listedIn-person

About the Job

Responsibilities

  • Interpret complex goals, trends, risks, and improvement opportunities by collecting, analyzing, reporting, and predicting key metrics and conclusions.
  • Use advanced analytic solutions to support customer teams and improve efficiencies, serving as an advisor on high-complexity projects and matters.
  • Work cross-functionally as a trusted advisor and expert for internal and/or external relationships to ensure high-quality data is available for analysis and improved business understanding.
  • Develop and deliver complex data-driven insights, recommendations, and predictions to internal and/or external stakeholders.
  • Engage strategic stakeholders in planning and forecasting, and understand and document impactful business questions for analysis and decision-making.
  • Complete ad hoc tasks as assigned.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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