Expert Field Service Technician
About the job
- Ability to obtain all required customer clearances, including TWIC and DISA.
- Ability to obtain a DOT Medical Card.
- Maintain a clean driving record.
- Three to seven years of technical work experience.
- Electrical, mechanical, diesel, and/or fusion experience, depending on the business unit.
- Ability to work independently without direct supervision and provide coaching and training to junior-level technicians.
- Strong technical knowledge.
- Experience with Microsoft Office applications and smart devices.
- Strong customer service skills.
- Demonstrate critical thinking and troubleshooting abilities.
- Ability to synthesize technical information and communicate it clearly.
- Ability to derive insight from customer experiences to produce outcomes and solve problems in novel and unexpected situations.
- Complete a Driver Application for Employment, Motor Vehicle Report, and required forms.
- Initiate and execute field service activities at customer sites safely and efficiently.
- Troubleshoot advanced and complex systems proactively.
- Work with mechanical, electrical, and diesel equipment.
- Conduct preventative maintenance and manage parts inventory.
- Anticipate and correct safety issues related to company- and customer-owned equipment.
- Interact directly with customers and work across multiple systems, locations, and customers as needed.
- Create and maintain a safe working environment and culture within the organization.
- Take care of company property.
- Demonstrate a culture of innovation, accountability, and empowerment.
- Function effectively in a team environment.
- Work with little to no supervision.
- Work independently and lead, coach, guide, and motivate others.
- Travel as required.
- Previous technical work experience is preferred.
About the company
Xylem is a global water-technology provider serving municipal, industrial, commercial, and residential customers with products, systems, and services for the full water cycle. Its offerings include pumps, valves, heat exchangers, controls, and dispensing equipment, plus smart meters, network devices, and data analytics. The company combines equipment sales with recurring revenue from maintenance, repairs, digital solutions, and consulting. It differentiates itself through a broad, integrated portfolio across water infrastructure, applied water, measurement and control, and services, a global presence in more than 150 countries, and strategic acquisitions (such as Sensus in 2016 and Evoqua in 2023) that expand its metering, data analytics, and treatment capabilities. Xylem’s goal is to help customers collect, move, treat, and return water efficiently and sustainably, enabling better water management and resource stewardship.
Company Size
10,001+
Company Stage
IPO
Headquarters
Washington DC, District of Columbia
Founded
2011
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Simplify's Take
What believers are saying
- Q2 2026 orders jumped 42%, signaling strong demand across water infrastructure and services.
- Xylem raised 2026 adjusted EPS guidance to $5.55-$5.70 after margin expansion.
- The $1.46 billion Cornell-Roper acquisition deepens industrial pumping exposure and should accrete from 2027.
What critics are saying
- China revenue fell 27% in Q2 2026, exposing Xylem to weak infrastructure demand.
- Electric metering delays cut MCS outlook in 2026, and politicians are slowing utility spending.
- Cornell and Roper add integration risk before Q4 2026 close; execution slips hurt EPS.
What makes Xylem unique
- Xylem spans pumps, treatment, meters, and digital monitoring across the full water cycle.
- Its 2023 Evoqua deal created the largest pure-play water technology platform.
- Long contracts with Dow and GCC partners lock in installed-base services and analytics.
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Benefits
- Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.