ITSM Atlassian Consultant
About the job
- A Bachelor's degree in Computer Science, Information Technology, Mathematics, or related technical disciplines is required.
- At least 5 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or in a similar position is required.
- Demonstrated experience implementing Atlassian solutions, including installations, upgrades, workshops, integrations, and training for Jira, Confluence, Jira Service Management, and related products.
- Experience analyzing, evaluating, and translating customer requirements into solutions is required.
- Experience with Agile development methodologies is required.
- Proficiency with command-line tools, preferably Unix, SQL, script development, software configuration, and related technical skills is required.
- Knowledge of scripting languages such as Python, Groovy, Perl, Ruby, and shell scripting is required.
- Familiarity with ITIL and ITSM principles is required.
- Experience with UAT testing and test use-case development is required.
- Knowledge of cloud technologies is required.
- Support the technical implementation, configuration, customization, and deployment of solutions.
- Provide specialized knowledge and guidance as a subject matter expert on relevant technologies, products, or platforms.
- Collaborate with stakeholders to design solutions that meet defined business needs and technical requirements.
- Proactively identify, analyze, and resolve technical issues throughout the project lifecycle.
- Facilitate knowledge transfer by delivering training, documentation, and best practices to customer teams.
- Work closely with Project Managers, Solution Architects, and customer teams to ensure project alignment and successful delivery.
- Ensure all technical deliverables meet defined specifications, standards, and quality benchmarks.
- Perform other technical duties and assignments to support project objectives and ensure overall technical success.
About the company
ServiceRocket helps organizations get the most value from Atlassian software such as Jira and Confluence. It delivers consulting, training, managed services, licensing, and a suite of integrated apps to improve how teams plan, track, and collaborate on work. The core offerings include expert advisory services to implement and optimize Atlassian products, hands-on training to build team proficiency, ongoing managed support to maintain and upgrade systems, and licensing plus apps that extend Atlassian functionality. The company differentiates itself by combining deep Atlassian expertise with end-to-end services and a product ecosystem, backed by Platinum-level partnership status. Its goal is to enable businesses to deploy Atlassian tools more effectively, boost productivity, and maximize the return on their Atlassian investments.
Company Size
201-500
Company Stage
Seed
Total Funding
$270K
Headquarters
Sydney, Australia
Founded
2001
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Simplify's Take
What believers are saying
- Opsgenie support ends April 5, 2027, driving migrations ServiceRocket already markets.
- ServiceRocket's August 2026 customer wins show demand for cloud migration, governance, and JSM.
- Atlassian Team’26 and Rovo events signal stronger enterprise appetite for AI workflow adoption.
What critics are saying
- Appfire bought twenty-plus ServiceRocket apps in January 2023, stripping product moat.
- Atlassian can commoditize partners by bundling Rovo, Teamwork Graph, and cloud migrations directly.
- ServiceRocket’s services-heavy model faces talent attrition; losing senior consultants breaks delivery quality fast.
What makes ServiceRocket unique
- ServiceRocket became Atlassian’s first partner, with platinum status across APAC and North America.
- Its 20-year Atlassian specialization spans consulting, training, managed services, licensing, and migrations.
- Global delivery across eleven countries gives enterprises one vendor for deployment, adoption, and support.
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Benefits
- Health Insurance
- Stock Options
- 401(k) Retirement Plan
- Paid Vacation
- Hybrid Work Options