Assistant Wellness Manager
Hilton Worldwide
Assistant Wellness Manager
Hilton Worldwide
Global hotel operator of branded properties
Maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
2. Ability to interact with guests, providing full knowledge and assistance for maximum guests’ usage in an outgoing and positive but unobtrusive manner.
3. Perform a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and team members.
4. Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
5. Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
6. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
7. Create new and exciting exercises and activities for guests.
8. Maintain a safe working environment and ensure proper handling of equipment by all health department regulations.
9. Oversee the cleanliness and orderly presentation of the Fitness center, Pool and Kids playground.
10. Assist in interviewing, recruiting, measuring, and evaluating all Spa and Fitness Team Members.
11. Seek guidance and support to ensure that all the standards are implemented and always maintained.
12. Report maintenance requests to relevant departments within the set procedure and follow up through appropriate channels.
13. Aware of local and international fitness trends. Motivated and approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
14. Facilitate the training and career development culture in the department.
15. Ensure all Conrad Icons and Brand standards are compiled to and reviewed on a regular basis.
16. Pro-actively manage the QA process.
17. Engage in the welcome and recognition of VIP guests.
18. Handle queries and complaints in a timely, efficient and diplomatic manner.
19. Identify and suggest all possible ways to increase quality, range and value for money of all the health club items available throughout the property.
20. Involve in the establishing, following and monitoring of financial plans.
21. Ensure cost control practices are implemented and followed.
22. Encourage teamwork and spirit in all areas of the department.
23. Ensure that all departmental team members are aware of the department mission & goal.
24. Ensure that all departmental team members are aware of the brand standard.
25. Develop all team members of the department with appropriate training and coaching.
26. Ensure that training needs are identified, addressed, and reported to Wellness Manager.
27. Familiar with all HR policies and procedures and embraces such in the department.
28. Schedule and conduct regular and targeted departmental training for all levels.
Global hotel operator of branded properties
Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.
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