Director Solutions Engineering

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role

As Director, Solution Engineering EMEA, you’ll lead Parloa’s Solution Engineering team across EMEA and build it into the trusted technical advisor for our enterprise customers. You and your team will help some of the world’s best-known brands see what AI agents can do for their customer experience, and how to bring them to life in their business. Working side by side with our EMEA sales leadership, you’ll shape how we win across the region.

Areas of ownership

• Lead and grow the team: Hire, develop, and lead the EMEA Solution Engineering team through its managers. You own performance, career paths, and the hiring bar.

• Own the technical win: Set the SE strategy with the sales leaders. Decide where to put coverage across markets and segments, and make sure strategic deals get the right engineer.

• Run SE with rigour: Bring MEDDPICC discipline to technical qualification, discovery, POVs, and scoping.

• Lead on strategic deals: Be the senior technical voice with customer executives on the region’s most important opportunities.

• Scale through the ecosystem: Work closely with Partnerships, Value Engineering, and Professional Services to give customers a seamless experience from first conversation to go-live.

• Turn field signal into product: Turn customers' needs into clear input for Product and Engineering.

Who you are

• 5+ years in Solution Engineering or a similar customer-facing technical role within SaaS or enterprise technology, including 2+ years of leadership experience

• Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture

• Hands-on understanding of AI infrastructure, including LLMs, model deployment, and how AI agents run in production

• Experience running complex, multi-stakeholder enterprise sales cycles with MEDDPICC or a similar framework

• Ability to translate technical concepts into clear business value and outcomes

• You're AI native and use AI in everything you do

• Fluent English; German is a strong plus

Our recruiting process

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more. If you receive an offer of employment from Parloa, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Parloa.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.