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Concentrix

Global BPO offering customer engagement services

Business Development Representative

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • Demonstrate the value and benefits of the client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts.
  • Master product knowledge and technical understanding of services to assess client requirements.

Responsibilities

  • Provide accurate weekly, monthly, and quarterly sales forecasts.
  • Initiate steps to address customer concerns or roadblocks that prevent satisfaction or product usage.
  • Manage external competitive pressures and handle objections to retain customers or win new customers.
  • Manage a high volume of customer contacts by phone and email each day, with the majority of communication outbound.
  • Work with the team and management to provide a professional experience during interactions with customers and prospects.
  • Maintain the customer relationship management system to ensure all relevant data is captured.
  • Undertake sales motions that may include lead qualification, lead conversion, health checks, acting as the voice of the customer, or renewing contracts.
  • Work with a team and report directly to a Sales Manager.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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