Business Insights Analyst - Apple Store Online

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple Retail team is seeking for a Business Insights Analyst to support cross functional team analytics needs for Greater China.

Minimum Qualifications

Bachelors degree in Finance, Economics or Business Management or prior experience required. MBA an advantage. 10+ years of work experience in analytics role in a Retail / Online - centric environment. 5+ years experience in E-commerce analytics and familiar with platform data solutions. Strong analytics skills and capable of translating data into insight. Strong communication skills and capable of using facts to tell business stories. Capable of dealing with ambiguity. Capable of working with various stakeholders in a complex organization.

Preferred Qualifications

Financial Acumen: Strong understanding of financial principles, including budgeting, forecasting, and financial analysis, to support strategic planning. Stakeholder Management: Proven track record in managing and engaging various stakeholders to build consensus. Technology Savvy: good understanding of data technologies and their application on business analytics. Leadership and Team Building: Proven leadership skills with the ability to inspire and develop a high-performing team.

Description

This role is expected to work with GC retail cross functional stakeholders and platform partners to understand the business need, delivery analytics and support business decision making process. As the analytics expert for Retail’s Commercial Team, you will be part of an extraordinary team who are focussed on delivering commercial growth for Apple Retail.

Responsibilities

Cross functional analytics: work with cross functional team to understand the business needs, identify the data source, work with product and technology team for data solutions and generate analytics / business insights. Platform analytics: use key platform’s data products to generate business insight in order to support joint business plan and business decision making process. Customer analytics: leverage platform’s data infrastructure and work with their authorized ISV to understand customer better including customer segmentation, customer journey , shopping behavior trend etc. Market intelligence: collect and track market trend on pricing, offer, market share and competitors’ activity, and assess the impact on Apple retail business.